Description

JOB TITLE: Account Coordinator

LOCATION: In office in Los Angeles, CA Monday-Thursday; remote on Fridays

HOURLY RATE: 25-28/hr

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

As we continue to scale, the Account Coordinator is highly important to the functioning of our organization. The Account Coordinator will play a key role in coordinating and managing our pre-activation and post activation processes. They will communicate directly with our field partners while also ensuring smooth day-to-day operations for our Account Managers. We believe that mentorship and development are a key part of growing professionally in this role. Our team and this role spends Monday through Thursday each week working together in-person, in our Los Angeles HQ office.

Requirements

What You’ll Be Doing:

Conduct online pre-training and training session for accounts
Assist the Account Managers in day-to-day coordination and management of business operational activities.
Establish/maintain relationships, and engage in daily communication with accounts to promote product usage and meet growth targets
Monitor, control and manage business operations to meet expectations and company goals
Liaise between our accounts and our Account Managers to ensure smooth operations delivery
Coordinate and manage project tasks to ensure project delivery within allotted timelines
Ensure compliance with company standards and procedures
Identify problems in the operations process and resolve them in a quick and timely manner
Follow standard operating procedures for efficient business operations

What You Bring to the Table:

Preferred 2+ years experience in an Account Management or Partner Success capacity
Energy! You are Personable and Enthusiastic
Excellent communication and time management skills
Proficient with Microsoft Office (especially Excel) and Salesforce (or similar)
Proven ability to work collaboratively with others
Experience in onboarding and training a plus
Sales experience a plus
Proven experience in putting together business plans and data analysis a plus

The Perks:

Join one of LA’s fastest growing startups (2022), A Most Loved Workplace, and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative
Competitive pay and stock options
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
Casual Dress
Monthly Lunches in LA HQ
Open door policy / Open office floor plan
Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

Serve others before self - Service oriented mindset
Own the impact - Strong organizational and time management skills with the ability to prioritize effectively
Connect genuinely - Engage and build strong relationships with key stakeholders and other teams across the organization.
Act fast - Thrive in a fast-paced environment while maintaining high level of support
Include always - Work closely with Account Coordinating team and actively welcome peers within the organization
Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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