About the Position

The Freight Logistics Supervisor will serve as an active manager, leading a team of Account Managers who will focus on managing and growing Kenco’s customer base by providing best in class transportation services through the management of customer shipping operations and customer relations. As a Freight Logistics Supervisor, you will lead, coach and mentor a team focused on developing portfolios of accounts of logistics solutions based on individual customer needs. Freight Logistics Supervisors will also maintain their own portfolio of accounts with a variety of complex/diverse customers. This position will also make periodic onsite visits to customers to ensure understanding of their business and to maintain the right level of relationships.

Functions

Develop and manage a portfolio of diverse customer accounts with a focus on promoting growth, achieving margin objectives and key performance indicators. This involves interviewing customers at length to learn about their shipping function, their needs, strengths and their weaknesses to ensure they can manage to customer expectations.
Responsible for team metrics associated with Key Performance Indicators (KPIs), Profit and Loss (P&L), and, when necessary, develop reports for the customer and leadership.
Lead the negotiation of pricing and other commercial terms between carriers and customers with limited supervision.
Make decisions to ensure that customer service is protected.
Actively pursue new business by contacting new and existing clients through multiple mediums (i.e. cold calling, social media, email, networking, and referrals) that may include interacting with various levels of management.
Create effective sales strategies for customers inclusive of profitability analyses, equipment and mode considerations and market capacity intel.
Provide a high level of customer service by interacting with various levels of client and internal leadership, acting as the primary point of contact throughout the life cycle of the business engagement (i.e. Sales negotiation to delivery), ensuring effective problem resolution.
Prepare custom reports and analysis outlining client/carrier performance, to include customer reports to each customer on their shipping operations, tied to customer specific goals.
Meet and present to current and potential clients, in include senior level (C-suite) executives on Kenco’s capabilities.
Delivers clear, honest, and proactive communication to customers and carriers.
Constantly evaluates processes and sale approach for areas of improvement and efficiency to streamline the sales process, enhance relationships and grow business margins.
Responsible for leading junior level team members including, but not limited to, recruiting, mentoring and monitoring work. This includes routine 1:1 performance meetings to ensure the team member is meeting objectives and receiving the necessary coaching to be successful in their role.

Qualifications

High School diploma or equivalent degree required; Bachelor’s Degree preferred.

Minimum 2 years of experience in sales or account management is preferred, but not required
Demonstrated ability to grow and manage a profitable book of business.
Effective problem solver and decision maker with a strong capability to assess workload and prioritize tasks.
Self-motivated with an eye for detail and ability to work in a fast-paced changing environment.
High-touch customer service mindset and ability to provide clear, honest and proactive communication.

Proficient in Microsoft Office applications (Outlook, Excel, Power Point, etc.

Competencies

Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.

Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

This position is expected to travel approximately 25% or less.

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Benefits offered:

Medical insurance including HSA, HRA and FSA accounts

Supplemental insurance including critical illness, hospital indemnity, accidental injury

Dental Insurance

Vision Insurance

Basic Life and Supplemental Life

Short Term and Long Term Disability

Paid Parental Leave

401(k)

Approximate Pay: $65,000 + commission

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)