Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

#LI-Remote

Position not referral eligible

We are a global leader in Invoice Automation and Payment Monetization that provides large enterprises and small-to-medium business with business technology solutions. We are experiencing explosive growth and are seeking energetic, enthusiastic, smart, talented, people-oriented professional to join our Global Product Support team and work within a group of technical support engineers who are focused on helping customers be successful adopting and using Inspyrus software.

JOB DESCRIPTION

Providing quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
Triage, troubleshoot and resolve problems reported by customers
Debug and test SQL queries that integrate with external data sources
Respond to and resolve alerts received from our monitoring tool in a timely manner
Have professional written and verbal interactions with customers detailing out solutions to their needs
Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues when necessary
Create knowledge-based articles and documentation to help other support team members and customers help themselves
Work with our services, development and product management teams to help communicate customer needs and urgency
Participate in weekend on-call rotations

DESIRED SKILLS AND EXPERTISE

The successful applicant will possess the following requirements (items are required unless noted otherwise):

Strong SQL skills
Excellent analysis, debugging and troubleshooting skills, and persistence in problem solving
Strong problem-solving skills, ability to think through complex problems and come up with creative remediation solutions
Strong analytical capability
Experience with Oracle Webcenter Capture & Forms Recognition, Unix/Linux, Oracle DB, SQL Developer tools
Excellent written and verbal communication skills
Strong drive and self-guidance for doing what is right for our customers
Adaptable to new processes, methods and tools

EXPERIENCE

Hands-on experience with SQL, PL/SQL, SQL Developer
Hands-on experience using Issue Tracking/Management system like JIRA
Hands-on experience using JDeveloper, Eclipse or similar IDEs a plus
With Oracle Fusion Middleware a plus
With Oracle WebCenter Imaging a plus
With Java a plus

Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience
Typically Minimum 6 Years Relevant Exp

Preferred Qualifications

Microsoft Office to include writing macros in Excel
Typically Minimum 4 Years Relevant Exp
In the credit card industry

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.