Own Your Future. Modern Technology Solutions, Inc. (MTSI) is seeking a Senior Service Desk Adminsitrator in Alexandria, VA.

Why is MTSI known as a Great Place to Work?

Interesting Work: Our co-workers support some of the most important and critical programs to our national defense and security.
Values: Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.
100% Employee Ownership: we have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.
Great Benefits - Most Full-Time Staff Are Eligible for:
- Starting PTO accrual of 20 days PTO/year + 10 holidays/year
- Flexible schedules
- 6% 401k match with immediate vesting
- Semi-annual bonus eligibility (July and December)
- Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
- Up to $10,000 in annual tuition reimbursement
- Other company funded benefits, like life and disability insurance
- Optional zero deductible Blue Cross/Blue Shield health insurance plan
Track Record of Success: We have grown every year since our founding in 1993

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance.

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com.

Responsibilities:

The Senior Service Desk Administrator assists in developing and maintaining all systems, applications, security and network configurations. Responsible for installing new software releases, system upgrades, installing patches and resolving server and desktop related issues. Contributes to practices, procedures, and concepts related to Information Technology as it relates to the organization. Administers Collateral information systems (IS), handles system administration and cyber security such as antivirus maintenance and patching for Classified systems, as well as end-user system support for Unclassified systems. Handles Tier 1 and Tier 2 end-user support. This is a dual-role position supporting both the Classified systems and Unclassified Enterprise.

Maintain customer-required Information Assurance (IA) certifications such as Security+ as required
Schedule, perform, and maintain records of Operating System patching, application patching, system maintenance, antivirus updates, and software/hardware changes
Implement and maintain system backups as needed
Deploy and configure desktops/laptops, printers, networking devices, and software
Troubleshoot network hardware/software (routers, switches, etc.)
Install/upgrade operating systems and application software
Image systems with Microsoft Development Toolkit (MDT)
Diagnose Windows 10, Office 2010/2013/2016 and other application issues
Malware and virus removal/repair
Track and maintain computer assets using asset management tools
Create and revise knowledgebase documentation.
Set up new hire computer equipment and VoIP Phones
Administer Active Directory Users and Groups on the domain
Assist users with remote access through VPN.
Ensure all ticket communication & follow up in a timely manner based on established SLA
Diagnose and fix problems with Laptops and Desktops, as company standard hardware.
Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM)
Installation, configuration, and support of servers, enterprise storage and associated equipment, network and direct attached storage systems and associated equipment
Plan and coordinate system utilization, and perform growth analysis and capacity planning
Review current system and make technical/process recommendations for improving efficiency
Implement and maintain security standards, procedures, and guidelines for multiple platforms
Keep deployed systems up-to-date with OS, hardware and software patches and upgrades
Demonstrate professionalism in response to customer requests
Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate
Research and/or contact vendors regarding technical problems and solutions

Qualifications:

Classified system administration experience should include:

Experience administering systems in a classified environment
Patching and Security hardening of classified systems
Basic knowledge of federal security requirements and mandates [e.g., RMF, Federal Information Processing Standards (FIPS), National Institute of Standards and Technology (NIST)]

Technical experience should include:

Strong Microsoft Windows background
Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture
Experience installing, configuring, and troubleshooting Windows Operating Systems
Experience building, monitoring, patching, configuring and troubleshooting Windows 2008/2012/2016 servers
Installation and configuration of hardware and software
Performance tuning and Troubleshooting
Account maintenance
Proficiency in Microsoft Office suite (365 experience preferred)
Experience troubleshooting common networking issues on client systems
Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers
Experience working with business class server hardware; including hardware/firmware upgrades and troubleshooting

General experience should include:

Experience in a fast-paced environment
Deep interest in learning and developing new skills
Excellent oral and written communication skills
Strong organizational skills and ability to manage multiple tasks concurrently
Excellent time management, scheduling, and organizational skills
Ability to work well independently as well as follow detailed instructions for completing tasks
Must be a team player and be able to work within all levels of a project team
Excellent Customer Service skills
Requires proactive problem solving and troubleshooting/diagnostic skills.
Ability to provide after-hours/on-call support for critical services
Ability to lift standard PC equipment and peripherals for the purpose of installation / moves / replacements / etc. Approximately 50 lbs.
Ability to work on multiple projects and tickets at the same time
Experience working in a corporate IT environment

Desired experience should include:

Linux administration

Minimum Training/Education Required:

Associates Degree degree in Computer Science, Information Systems or related technical degree
5+ years of experience in a Service Desk environment
CompTIA Security+ certification
Industry related certification

Clearance Requirements:

Current DoD SECRET clearance is required

Please Note: U.S. Citizenship is required for most MTSI positions.

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