Overview

Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below.

Immediate opening for an Assistant Customer Service Manager in Compton, CA who possesses:

Bachelor's degree in business administration or similar field
5+ years' experience in a leadership role in customer service
Strong customer service skills
Bilingual in Spanish (preferred)

Email resumes to rmontillo@talentzok.com or call 949.204.3862

FULL DESCRIPTION:As the Assistant Customer Service Manager, you play a major role in coaching and developing staff to deliver exceptional customer service. The primary responsibility is to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries and complete all orders in a timely manner.

The Selected Candidate Will Be Responsible For

Interview and manage a team of 3-5 employees
Provide employees with regular performance-related feedback, perform midyear and annual performance reviews
Effectively train employees in areas of customer service, clear and cohesive communication, quality, efficiency, product knowledge, department procedures and company policies
Provide backup assistance to customer service staff as needed
Handle escalations and report any anomalies or potential client relations issues to upper management
Review customer service representative's orders for accuracy and in accordance with established policies and procedures
Assist in fostering customer relations by reviewing call longs to ensure customer interaction data is up to date, reviewing reports and other sales related tasks
Monitor cash flow and cash out as needed. Process end of day cash and card settlements
Promote a positive and professional work environment
Work effectively with other departments to accomplish organizational goals and to identify and resolve problems
Performs necessary housekeeping duties to maintain a clean, safe and organized working environment
Performs other related duties as assigned or requested

The Selected Candidate Will Also Possess

Bachelor's degree in business administration or similar field
5+ years of experience as a supervisory/ team lead in customer service
Excellent customer service skills, including high level of follow up skill and professionalism
Ability to work independently with minimal supervision
Bilingual in English and Spanish preferred. Proficient in the use of a personal computer and Microsoft office (Word, Excel etc.)
Proficient in data management
Ability to type 35 WPM
Ability to use 10-key by touch
Ability to take initiative and problem solve
Excellent verbal and written communication skills
Experience with NAV software is a plus
Excellent attention to detail

Salary Range: $65-$70k/yr

For immediate and confidential consideration, please email your resume to rmontillo@talentzok.com or call 949.204.3862. More information can be found at www.talentzok.com