Ready to be a Titan?

As the Sales Development Manager (SDM), you will play a pivotal role in shaping and implementing ServiceTitan’s Inbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you.

Your primary focus will be on the inbound Marketing Development Rep (MDR) team. Inbound Calls, Inbound Emails, Direct Mail, White Pages, Webinar Follow up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best MDR team in the country.

What You'll Do:

Manage the MDRs on objectives and performance achievement
Monitor lead processes, metrics, and catalyze pipeline creation
Shape and implement MDR strategy and processes
Stay abreast of and coach MDRs on best practices
Serve as a mentor for your team and be a steward of the ServiceTitan organization
Report to Sr. Management on operational and financial KPIs
Motivate, incentivize, and recognize team members to encourage top performance
Recruit, interview, and onboard new Team Members
Conduct weekly 1X1s with each MDR
Help evaluate new technologies and programs to drive superior performance

What You'll Bring:

Direct experience as SDR/BDR and applicable team lead or team management experience
Strong preference for 2+ years SDR management experience
Outbound specific cold-calling experience, not just handling inbound leads
Track-record of success managing a high performing inside sales team
Strong understanding of outbound pipeline generation processes
Enthusiastic and vibrant attitude
Expert communication and presentation skills
Strong interpersonal skills and high emotional intelligence
Analytical mindset comfortable generating reports and identifying trends in data
Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
Experience with Salesloft and associated tech stack solutions strongly preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $88,000 - $100,000 + commissions. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.