Job Summary

THE PRODUCT AND TEAM

Ticketmaster’s enterprise platform that enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis. As designers at Ticketmaster, we are responsible of ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams’ day to day tasks with our unique range of ticketing and event management solutions. While Ticketmaster’s product teams keep the user at the forefront of our solution design, we, the designers, are the specialists in research techniques, mapping and ideation workshops, building agile trials and closing the feedback loop.

THE ROLE

AsLead Product Designeryou will be assigned to the Platform area, where you’ll be focusing on the end-to-end service of our Enterprise Platform. You’ll work along side other designers who are also focusing on end to end experience (Service Designers, Design System Designers etc.).

You will be accountable for researching and documenting all user journeys on various granularity levels whilst working with other design leads and management to ensure an industry-leading overall client experience.

Your Product area focuses on shared services that all users, across most journeys will use. You will champion alignment and consistency across the entire Enterprise Products. You’ll take a lead role in communicating to the Design, Product and Engineering teams where we should align and how. You will develop frameworks and processes to help us build a holistic experience of our Product.

You will join a globally distributed team and you’ll work on a compelling global client offering.

You will be responsible for managing stakeholder expectations, aligning service-design objectives to product roadmaps, and developing achievable schedules to ensure strategic goals and timelines are met. You will be capable of solutioning for diverse problem sets, defining new frameworks, independently conducting.

You’ll keep skills fresh and be able to share best practices, technical trends and developments with the wider team.

What You Will Be Doing

Use core information architecture and design expertise to take product design deliverables through a full project lifecycle
Initiate and conduct user/market, map client’s current and desired flow.
Research and communicate to wider team the client’s eco system in which they operate and help ideate how we can improve our offering
Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
Participate in and lead ideation workshops with cross-functional teams
Generate storyboards and diagrams and/or define the structure for design artefacts to be produced
Understand how we can utilize Ticketmaster’s brand identity and terminology across the user flow so that it is translated into an intuitive and stylish experience
Work with the Analytics and product management teams to drive measurable UX decisions
Understand long-term vision and strategic business goals of the department
Keep skills fresh and be able to share our best practices, technical trends and developments with team
Opportunities for mentorship of Interns or Associates

What You Need To Know

Thorough grounding in principles, methodology and practices of service design with proven hands-on experience in a working environment, i.e. UX design, UX research, interaction design
An outstanding portfolio with cross-platform design works
Experience working on SaaS or complex multi-app platform will be a strong advantage but not a must
Ability to drive a range of innovative and compositionally strong design solutions
Fully conversant in one or more industry software
Ability to think creatively and present concepts clearly to stakeholders and team members
An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences
A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development

YOU

Strong analytical and creative problem-solving skills
A passion for interaction and customer involvement
Excellent written, verbal communication and presentation skills
Ability to work on multiple projects simultaneously
Proactive in learning and being fluent in latest UX trends and technologies
Have excellent verbal and written communication

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values

Reliability- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork- We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.