Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you decide to accept it…

Implement revenue management strategies and processes in our client hotels, in order to optimize and maximize its revenues. You will also be required to communicate, coordinate, resolve money issues and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.!

Implement revenue management operations, procedures and best practices
Identify new revenue opportunities
Provide daily, weekly and monthly reporting
Optimize and expand distribution partnerships
Act as overall business development consultant for the hotel manager/owner
Challenge and influence hotel to improve service level and operational standards
Build and maintain strong working relationships with levels of staff at the client hotel
Embed a revenue management culture

The Nitty-Gritty:

What exactly you will be doing…

To help you understand your role in working for a world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide an “out of this world” customer service experience for our guests:

Oversee the hotel's revenue management and distribution strategy and manage day-to-day yield operations
Daily pick-up analysis, strategy adjustments and reporting
Perform competitive benchmark studies and follow market trends
Create and maintain a 13-month rolling demand calendar
Create and develop pricing strategies in conjunction with the individuality of each hotel
Provide a weekly dynamic forecast of expected results, variances and budget comparisons
Manage and oversee strategy for all 3rd party distribution
Responsible for assessing, analyzing and pricing group business strategies
Analyze overall monthly hotel performance and provide summary reports with recommendations to improve long-term strategies
Ensure all related systems are configured correctly, validated and working to full capacity Oversee and audit the standards and operations of the reservations department
Ensure the website booking process is maintained up-to-date and functional
Ensure hotel personnel is fully competent in the use of all systems
Work in liaison with hotel sales and reservations departments as a team
Regularly check the input and the quality of data points (segmentation, denials tracking, etc.)
Conduct quarterly property performance reviews and develop strategic and tactical action
Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts
Evaluate the performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.…).
Reduce the cost of distribution by finding new, less expensive means of delivering business
Prepare an outline for and support the annual revenue budget process.
Advise and coach the client in other operational areas.
Visit the hotels to learn first-hand about revenue management issues and other key areas.
Any other reasonable requests made by management.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

Business Development DNA and commercial-minded
Strong knowledge of Duetto and Synxis preferred
Strong sense of need for achievement of goals and success
Sound ability and knowledge to develop standards of operations and strategic processes
Good analytical and numeric skills for fast data crunching
Good listening skills and the ability to anticipate business needs
Able to develop relationships with 3rd parties and the hotel teams
Capacity to read situations, understand environments and respond accordingly
Capable of prioritizing between revenue-generating actions and time-consuming tasks with low yield impact
Ability to work across all levels and functions of client portfolio under own initiative in a highly pressured environment
Well-developed interpersonal, adaptive influencing and supervisory management skills
Willingness to travel and ability to interact professionally with other cultures
Mentality of client service and taking responsibility beyond direct duties
High level of motivation, determination and commitment

Background must-have:

Current, legal and unrestricted ability to work in the United States
2-4 years of hands-on Hotel Revenue Management experience in a lifestyle hotel
Bachelors or Masters Degree in Hotel Management, Tourism or Economic Studies
Highly computer literate with a high-level command of Excel
Knowledgeable of hotel technology: PMS, Channel Manager, GDS, CRS, Extranets