The worldwide data management software market is massive (IDC forecasts it to be $136 billion by 2027!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The inbound specialist is responsible for triaging warm inquiries to MongoDB, qualifying them for the sales team or redirecting them to the proper support channels. This role is a blend of sales and customer service, and can be a launchpad into a career in tech sales, marketing, customer success, or support.

The Opportunity

Being a SDR at MongoDB is a first step to jump-starting a career in tech sales, marketing, customer success or support. At MongoDB, we have a culture that celebrates diversity, fosters growth and enablement, and ensures that we provide our SDRs with the tools and the confidence that they need to grow their careers. We invest heavily in the training and development of our team. You will always have the support from our sales enablement org and managers that will maintain 1:1 coaching throughout your career here.

Our SDRs will gain international experience and an understanding of our product, who we sell to, why they care, what makes us relevant and how we best support our community. They learn how to generate a pipeline quickly and effectively as well as how to achieve a good discovery and qualification along with aligning with the proper support channels. The team is a crucial resource for sales and customer success teams across MongoDB and is seen as the talent pipeline by multiple areas of the business. This helps us scale our teams, as well as ensure that we have a culture of meritocracy.

This role is a hybrid working model in our Austin office long-term.

Day to Day

Respond to inbound inquiries via website chat, phone, and contact us forms.
Serve as the first point of contact, uncovering and qualifying new opportunities and establishing support needs.
A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts.
Collaborating with marketing and marketing ops to ensure timely and effective follow up to inbound leads.
To be successful in this role and to be able to achieve your goals, you’ll need a talent and drive for finding new businesses, triaging support queries and developing strong relationships, both internally and externally, quickly.
Ability to speak to a wide variety of customers on the phone as well as delivering meaningful outreach sequences to establish contact.
Understanding of the multiple business units to redirect queries in a customer centric manner.

Skills

Self-motivated, with a team player mentality, you’re passionate about your work, eager to learn and motivated to develop a career in sales or customer success.
Previous experience in a chat support or online customer interaction environment preferable.
You have excellent listening, verbal and written skills.
Strong process mindset and organication skills.
Strong attention to detail and time management.
Strong communication skills dealing with high volume of leads and communicating and following up with multiple stakeholders.
Proficiency in using chat platforms, CRM systems, and other relevant software applications is a plus.
Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs and priorities.
Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and get you set for future success.
Expectation to contribute to the wider Inbound Strategy through continuous feedback and suggesting solutions to improve the customer experience & business impact

What You Will Bring To The Table

A self-starter with a track record of hitting and exceeding goals
Time management skills and ability to work either independently or through coaching
Desire to work in a fast-paced and high growth environment
Passionate about cutting-edge technology with the aptitude to learn new and exciting IT software products, as well as, understand business critical solutions quickly

Things We Love

Strong and progressive academic background: Bachelor’s or Master's Degree in Business or any related field
Proven track record of success in sales or business development or customer facing roles in a target driven environment, ideally in the tech industry
Familiarity with database, web server, and open source technology
Working experience with Salesforce.com

Why You Should Apply

Great Earning Potential
Welcoming and inclusive workplace Meet MongoDB’s Employee Affinity Groups!
Continuous career development
Benefits include:

Sales Bootcamp
Internal mentor and buddy program cross-departmentally

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.