Company Overview
Pulmuone’s mission is a company that creates a healthy future for people and the earth with wholesome foods. Pulmuone Foods USA brands include Nasoya, Wildwood, Emerald Valley Kitchen, Monterey Gourmet Foods, and Cibo Naturals. Pulmuone’s family of brands provide our consumers a wide variety of delicious products that are inspired by contemporary flavor palates and encourage a healthy and sustainable lifestyle. Visit www.pulmuonefoodsusa.com to learn more about the company and brands.

Responsibilities include but not limited to:

Responsible for Voice of Customer (VOC) feedback collection through various channels and provide prompt, professional and accurate response to customer.
Manage customer’s VOC; inquiries, complaints, and feedback into actional insights. Appropriately, refer customer’s feedback, questions, and complaints to the cross functional teams for decision making processes.
Analyze VOC (voice of customer) data to identify trends and areas for improvement, such as products/service revisions on recurring questions or complaints.
Maintain records of correspondence and provide daily/weekly report on VOC, including detailed information, photo, type, follow-ups, progress.
Perform other projects/duties as assigned.

Qualifications/Skills:

Bachelor’s degree in business administration, or related field experience
2-3 years of experience in customer service/VOC.
Excellent verbal and written communication skills.
Intermediate proficiency in MS Office, Outlook, Excel, Word, and PowerPoint
Strong interpersonal, organizational, and time management skills.
Experience in the food industry preferred but not required.

We offer competitive pay and benefits package, including health (~80-90% company paid) for employee and dependents, dental, vision, life insurance, long-term disability, company match 401K plan, vacation, floating holidays, and company holidays.
Pulmuone is a global, distributed workforce in four countries. We are an Equal Opportunity Employer and embrace people with different experiences, strengths, and backgrounds, who share a passion for making a healthier tomorrow for people and the planet with wholesome foods.