ENGAGEMENT SOLUTIONS MANAGER

Job Code:ENGSLMGR

Reports To: Manager, Engagement Operations

Base Location: CO

Work Status:Virtual Office

Minimum Starting Monthly Range: $5,816

Hiring Range (Monthly Pay): $5,816 - $6,666

Full-time / Part-time:Full-time

Exempt / Non-Exempt: Exempt

Risk Designation: Medium

Summary:

The Engagement Solutions Manager collaborates with Contexture internal teams to support sales execution and operations. The Engagement Solutions Manager partners with the Engagement Team to lead prospects from inquiry to becoming a satisfied client. Is responsible for the retention of existing participants, ongoing relationship management, and continued promotion of Contexture’s products and services. They work closely with all departments to ensure a seamless and high-quality customer experience. As the Engagement Team identifies new prospects, the Engagement Solutions Manager will create new opportunities, secure customer agreements, and represent customer needs through the implementation process of those new opportunities.

Additionally, the Engagement Solutions Manager is responsible for keeping Participant information accurate by validating specific data points such as contact names during routine engagements. The Engagement Solutions Manager is also responsible for maintaining frequent contact with high-priority participants and responding timely and effectively to identified needs and requests.

This position is based in Denver Colorado. Our strategic flexibility allows for local hybrid work from home opportunities.

Essential Duties and Responsibilitiesinclude the following:

Work with the Marketing and Engagement teams to plan and implement campaigns to meet Contexture sales goals and objectives
Qualify leads and promptly and effectively transition leads to the Engagement Managers
Develop client relationships and work with the team to become a long-term trusted health information exchange partner
Responsible for managing attestation and the patient rights processes, forms, verification, etc.
Utilize business application reports to support sales operations, identify new revenue opportunities and provide information for other Contexture teams
Explain use cases for current Contexture products to a wide variety of Contexture participant types
Create presentations and collaborate with marketing/communications to define messaging and materials
Builds and maintains strong, long-lasting relationships with influencers inside the Participant organization
Demonstrate HIE application in small group and large group settings, on-line and in person
Assists with high-severity requests or issue escalations as needed
Assists in the development of materials targeted at clinical and support staff for each Contexture product and service
Informs Contexture’s development of new products and services
Maintains high-touch engagement with priority Participants including but not limited to agenda development, meeting cadence/schedule, key player/contact tracking, custom survey, etc.
Prepares reports on account status
Identifies up-sell opportunities with current Participants and provide information to team for engagement and closure
Responsible for maintaining current and accurate account information in Contexture’s business applications and keeps other applicable teams abreast of updates and changes
Responsible for generating and managing reports on data submitted/exchanged on behalf of participants
Responsible for ensuring participant awareness of financial account status
Performs other related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Working knowledge of clinical practice processes within various care settings
Ability to excel in an entrepreneurial, fast-paced, diverse, results-oriented culture
Comfortable with changing priorities and evolving processes
Works in collaboration with other Contexture team members to ensure alignment across Contexture
Intellectually curious; interested in market dynamics impacting interest in Contexture products and services
Adaptable, flexible, creative business thinking attributes are critical
Excellent verbal, written, and interpersonal communication skills; persuasive communicator
High energy, positive, competitive, can-do attitude, and attention to detail
Strong initiative with solid work ethic and a willingness to roll up sleeves and do what it takes
Use creative clinical, business, and operational solutions
At ease with ambiguity, demonstrated ability to make sound decisions with limited information
Assertive, results- and success-oriented self-starter, with excellent project management skills
Proactively resolve problems and take decisive action, giving regard to impact on all stakeholders
Highly developed multi-tasking skills
Team player with all Contexture staff and community
Strong sense of personal responsibility in achieving Contexture’s goals
Excellent communication, influencing and partnering skills at all organizational levels
Demonstrated critical analysis and strategic planning capabilities
Understanding of clinical workflows
Experience with EHR software systems
Expertise in Excel for reporting and cleaning up prospect lists for Sales campaigns
Experience with Customer Relationship Management software.
Experience with Business Intelligence software, preferably Tableau
Understanding of the HIE landscape, including functionality, technology (HIT) and policy
Commitment to Contexture mission and strategic direction
Passion for improving healthcare
Valid driver’s license
Ability to travel within Arizona and/or Colorado and occasionally stay overnight at conference location

Education/Experience

Minimum of 2+ years of sales or account management with physician practices. A Bachelor's Degree in business, health care management, information systems or a related discipline. Experience in preferably in healthcare IT or with a clinical background degree preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note:This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits:Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusiveEqual Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other status protected by law or regulation.