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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Success Manager- Director demonstrates deep business, industry, and product knowledge to partner with customers and guides them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more lines of business, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at the key stakeholder levels, building and encouraging positive relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs.

The ideal Success Manager- Director will possess both a Cloud specialization and industry skills that enable them to speak the customer language.

Responsibilities

Seeks to understand goals, assess capabilities, and provide recommendations to help a customer accelerate the achievement of their business and technology objectives
Understands a customer's Salesforce implementation and evangelizes the capabilities of Salesforce across all of our Clouds
Guides a customer on organization strategy, governance, and change management based on the customer's needs
Proactively identifies risks to the customer achieving their stated business goals and works with the account team to build a risk mitigation plan
Implements a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.
Delivers business value and innovation to a customer’s business by understanding their key business challenges and potential for growth
Cultivates and solidifies executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers
Collaborates with the account team and networks within accounts
When appropriate, recommends additional Salesforce services and advisory experts needed
Consistently communicates technical product changes and other relevant updates

Preferred Skills

Knowledge of Salesforce product and platform features, capabilities

Required Skills

Experienced professional with 10+ years of relevant industry expertise
In-depth knowledge of a specific cloud or industry
Strong consultative approach and ability to drive business value for customers
Ability to engage in effective and influencing conversations at the C-level

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $174,900 to $276,800.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.