Studio Manager Job Description

Are you the next Studio Manager for Team Orangetheory? Do you have a passion for life and fitness? For changing lives? For turning your Passion into your dream career? What about a desire to be a part of one of the BIGGEST fitness brands in the industry? If you’re nodding and smiling and shouting “YES!” then keep reading because we want you to be our next Orangetheory Studio Manager!

At Orangetheory our Studio Managers lead the studio in all aspects of membership acquisition, retention, employee development, and achieving sales quotas. The Studio Manager will be responsible for the hiring, onboarding, and supervising of team members; planning, and assigning daily, weekly, and monthly goals, providing excellent customer service and directing work tasks. The Studio Manager gets to lead all aspects of the employee life cycle with continuous coaching, annual performance reviews plus rewarding and recognizing high performers.

JOB DUTIES INCLUDE:

Properly managing and exceeding all OTF sales and operational budgets
Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
Responsible for overseeing the sales process and systems
Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers and staff
Compliance and adherence to OTF Business Policies for daily studio operations
Monitor the hiring, training and scheduling of all OTF studio staff
Responsible for recruiting and on-boarding all new OTF employees
Build and maintain OTF class size through scheduling optimization
Develop a high energy culture through contests and incentive-based motivation
Model all studio activities through self-involvement (leading by example)
Train and mentor subordinates for ongoing success and future growth
Ensure OTF branding through consistency and continuity in all actions
Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team
Manage disciplinary actions involving all OTF studio employees
Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
Be promotions oriented and have the ability to direct sales through company required outreach programs

OPERATIONAL DUTIES:

Responsible for 30-60-90 and annual OTF staff performance reviews.
Enforce OTF corporate policies, business practices, systems and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
Provide and maintain the highest level of customer service
Provide effective decision-making regarding customer service issues
Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
Responsible for ensuring that the facility is clean, maintained and operationally sound.

Knowledge, Skills, and Abilities

Demonstrate competitive drive and performance at a high level.
Ability to prioritize, organize, and effectively complete duties and projects.
Ability to manage difficult or emotional customer and employee situations.
Ability to lead, train, and develop others.
Motivates and inspires team members to meet highly attainable goals.
Interpersonal savvy with a successful ability to connect with members, the community, and the public.
High business acumen with strength in making decisions that add value to the business.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, mobile applications, and CRM’s.

Education & Experience

High school diploma or equivalent.
Bachelor’s degree, preferred.
1-2 years of Orangetheory Fitness experience a plus.
3 years of experience in retail or direct sales management/lead generation work settings.

Work Conditions

Routine telephone & email correspondence with internal and external customers.
Frequent walking indoors and outdoors.
Ability to lift 40 lbs.
Ability to bend, squat, reach, kneel, step, and stand on feet for extended periods of time.
Routine high levels of noise within the work environment.
Ability to work flexible schedules as needed, including weekends and holidays.
Routine travel within the local region; occasional travel outside of the local region.
Specific job duties and selection requirements vary between Orangetheory Fitness studio locations. The studio’s hiring manager can provide more details if you are selected to proceed with the interview process.

Acknowledgment

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitnessfranchisee, not the franchisor, Orangetheory FitnessFranchisor, LLC or any of its affiliates with Orangetheory Fitness.With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment-related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing, and scheduling. Orangetheory Fitnesswill not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not Orangetheory Fitnesswill be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.