Dispatch Goods is a female-founded reverse logistics company. We are on a mission to eliminate packaging waste by designing and building an infrastructure for reuse. We partner with many large food companies, caterers, brands, and other organizations to enable reuse by collecting, sorting and sanitizing, and redistributing products. We are backed by strong investors in the climate and traditional venture space.

As the Los Angeles Market Manager, you will be responsible for the overall success of the southern California market. You will plan, evaluate, and optimize operations to be efficient and cost-effective. You will manage day to day operations, operational costs, and budget.

This position is based in our Los Angeles warehouse. We are looking for a motivated person who wants to grow with our company and who is excited about a hands-on role at a fast growing Seed stage startup. We are a team of doers and thinkers that are scaling our company to the next stage.

Responsibilities

Manage Los Angeles P&L, plan operations to meet revenue and margin goals
Oversee Los Angeles processing and warehouse team; plan and monitor day-to-day operations to be efficient and cost effective.
Build high performing warehouse team and cultivate outstanding team culture; hire associates, manage scheduling and performance evaluation, and resolve conflicts
Partner with Sales team to onboard new customers and provide excellent customer service for existing customers; Manage escalated customer issues, incident reports, and legal actions
Prepare monthly budget for each warehouse/region of responsibility; review spend and identify areas for cost reduction across labor, supplies, transportation, facilities, etc.
Ensure that warehouse operations meet meet regional and national regulations
Prepare and report on sales, production metrics, personnel matters, inventory, and systems implementation
Supervise team of associates to achieve daily production goals across dishwashing and other sanitization processes; set daily priorities and hold team accountable to hit processing metrics
Meet processing goals while maintaining compliance with safety and quality standards; track and manage metrics
Ensure adherence to SOPs for all processes and customers
Train and coach team members; hold employees accountable for quality of product
Actively monitor line performance (and at times directly participate in production) to ensure proper operating conditions and identify opportunities for improvement
Analyze production issues and recommend, develop, and implement continuous improvement strategies; creatively problem-solve ways to improve regional margin
Identify and implement process improvement initiatives to reduce costs, improve efficiency, and ensure product quality

Requirements

Previous management experience with a flexible hourly workforce in a restaurant, warehouse, manufacturing, food service environment, or other similar fast-paced and goal-oriented environment
You are excited to be in an in person, interactive role that is both tactical and strategic
Demonstrated ability to lead a team to hit ambitious outcomes
Excellent verbal and written communication skills; strong interpersonal skills and ability to engage proactively with employees at all levels of the organization
Ability to manage multiple projects/priorities
Flexibility with schedule, with some weekend and evening availability
Highly desired, but not required:
Undergraduate degree
Spanish language proficiency

Additional information

Working conditions:

Potential for very warm or very cold working environment

Salary Range:

$80,000-$100,000 per year (compensation includes base salary and bonus based on market performance, plus equity)