Department:Core - Business Infrastructure & Operations

Employment Type:Permanent - Full Time

Location:Austin, USA

Description

Aurora has an exciting opportunity to join our fast-paced, growing company as the Business Infrastructure & Operations Manager for our US offices (Austin and Oakland). In this role, you will be working closely with senior operational stakeholders in the region including the Head of North America. The role will formally report into the Transformation Manager and will have responsibility for planning and delivering on business operations for Aurora’s Austin and Oakland offices and will also support the setup of new offices in the US.

The Business Infrastructure & Operations team is responsible for building and facilities (including occupational health and safety), office environment and general business operations. They work closely with other operation departments such as Finance, People & Culture and IT.

To be successful in this role, you must be able to see the bigger picture, while also being involved in day-to-day operations. In addition, you will need to be organized, efficient and have great attention to detail.

We’re looking for a high energy, results-driven individual with strong generalist experience across all aspects of business operations in an international business. You will know what good looks like and be able to shape initiatives and processes that balance best practice with commercial considerations. The role has significant growth opportunities, as the company intends to expand further within the US and North America generally. It is expected for this role to develop into a senior leadership role, responsible for multiple offices in the region.

Key Responsibilities

Your Primary Responsibilities Will Be

Overall responsibility for building and facilities management in Austin office
Line management of our Office Manager in Oakland and Operations Assistant in Austin
Strategic management of supplier relationships
Implementation of appropriate policies and procedures to ensure smooth and efficient running of all operational aspects of the Austin office and broader North American business
Working closely with Head of North America to ensure smooth operations for the US business and represent US interests with Aurora’s global leadership
Identifying and understanding causes of inefficiency, proposing and implementing solutions with appropriate prioritization
Coordinating cross-departmental projects in operational departments and defining cross-departmental processes
Continuing support for setup of further offices in North America as and when needed, with support from head office and other departments

Skills, Knowledge and Expertise

Required Attributes

Significant operational experience including but not limited to areas of HR, finance, legal, and business administration, ideally within a fast-growing international consultancy or professional services business
Strong experience of best practice across operations, recruitment, and talent management
Excellent commercial acumen and judgement
Must be able to hit the ground running - a self-starter, comfortable using their initiative and working autonomously
Outstanding communication skills – articulate, confident, able to build relationships with and influence senior stakeholders.
Systems-level thinker able to keep in mind bigger picture strategy and priorities while managing day to day activities hands on
Proven track record delivering company-wide projects, processes and policies - responsive and delivery-driven; well-organised and methodical approach.
Evidence of having a passion for working with people and working beyond the confines of the job description
Excellent IT skills (Word, Excel, Outlook and PowerPoint)

Desirable Attributes

Experience working with stakeholders across time zones.
Experience managing operations across multiple US jurisdictions.
Educated to degree level or equivalent.