Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth.

At Spire Maritime, we have a strong pipeline of products that need to be upsold to our existing customer base. The Growth Account Manager is a key individual contributor on a high performing team that consistently achieves set net retention rates, all while helping customers to build the internal business case to upgrade their subscription through demonstrating value-add thanks to their in-depth product and industry knowledge, for which extensive training will be provided. A successful Growth Account Manager will forge strategic relationships with internal stakeholders and execute customer lifecycle phases from onboarding to contract renewal, as well as account expansion.

Responsibilities

Create and execute on strategic growth plans for key accounts
Develop process and automation methods to better serve all accounts
Map out key decision-makers, the renewal process, and engage all key stakeholders at the account
Lead the discovery process to help customers build the internal business case to justify enhancements, renewals, and upsells
Act as a single point of contact for existing customers for renewals and account expansion
Manage regular business reviews with customers as well as onboarding meetings
Prepare renewal agreements, quotations, and notifications, negotiate terms and conditions, and render renewal contracts
Act as a bridge between the client, Legal, Finance and Support Teams
Develop solutions and recommendations to optimize workflows
Identify and convert upsell and expansion opportunities
Work with the product team to gather feedback and requirements from customers

Basic Qualifications

5-10 years of Sales, Customer Success or Account Management experience selling data services
Ability to identify use cases and value propositions across a broad range of verticals
Track record of identifying ways to improve processes and succeed in high growth dynamic environments
Strong communicator with outstanding oral and written communication skills
Ability to work cross-culturally/cross-functionally
You are a strategic problem solver and you face challenges head-on
Bachelor’s Degree

Preferred Qualifications (Nice to have:)

Maritime experience
You bring a high level of energy and enthusiasm, reliability, creativity, humor, commitment and time and the patience it takes to work within a fast-paced and fast-growing organization
Excellent business acumen, communication skills and presence
You are a proactive self-starter
Thrives in ambiguity
Track record of building external relationships

Spire operates a hybrid work model and this position will require you to work a minimum of 3 days per week in our DC office.

Access to US export controlled software and/or technology may be required.

The anticipated base salary range for this position is $90,000 to $110,000. Final base salary for this role will be based on the location, skills, experience and qualifications. In addition to base compensation, this role is eligible for commissions and annual equity awards. This role is also eligible for our employee benefits program, including vacation, sick, and personal time off; optional medical, dental, vision, life, and disability coverage; a 401(K) plan; health and wellness reimbursement program; and participation in Spire’s Employee Stock Purchase Plan.

Spire is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

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