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Job Category

Customer Success, Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Description

We are looking for ambitious teammates to join our innovative Government Cloud customer engineering team at Salesforce! These positions are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. Our roles are a part of the Global Support organization which have responsibilities for assigned cases, maintaining a dedicated focus to ensure customers are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.

The ideal candidates are great teammates, enjoy working hard, exhibit integrity, are dedicated to meeting and exceeding expectations, have excellent problem-solving skills, and are able to learn new technologies quickly. We provide round the clock support to our global customers so this position may require you to work outside of normal business hours depending on shift.

The Premium/Developer Support Engineer is customer-focused and responsible for Salesforce’s Mission Critical Support, handling cases of all severities. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Premium Support team, the Engineer is experienced with technical concepts and is highly customer centric.

This is a 24x7 role and may require shift work outside of normal business hours.

Minimum Qualifications

3+ years of prior experience in a Technical Support/Services related role
Comfortable interacting with all levels of customer and Salesforce management
Ability to multi-task and perform effectively under pressure
Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Familiarity of database concepts and data management (RDBMS) and SQL
Familiarity of Object-Oriented design and core programming concepts
Familiarity of XML, preferably experience using server-to-server web services (SOAP)
Familiarity of both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java,.Net, SQL) software development
TS/SCI with Polygraph

Preferred Qualifications

Bachelor's degree in Computer Science or equivalent experience
Database and relational data structures
Large scale, multi-tenant production environments
API Programming or Software Development
Software Design Lifecycle
Visualforce and Apex code experience
CRM domain knowledge & Any Salesforce Certification
Previous experience with Salesforce CRM and its technologies
Familiarity of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.
Certified Salesforce Developer (DEV401), Certified Salesforce Developer (DEV501, Certified Email Marketing Specialist
Experience providing SaaS support

* Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level U.S. government security clearnace required for this role. U.S. citizenship (U.S. born or naturalized) required*

#cleared

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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