We have a dynamic opportunity for a Manager, Member Engagement. This role is responsible for managing and maintaining EEI member company information using EEI’s AMS system. Additionally, the incumbent will serve as the key point of contact across the Institute for member company and EEI committee information. Working with the Director of Member Engagement and Strategic Partnerships, this employee will manage the EEI Edison Award and Emergency Response Award programs; monitor and respond to EEI member requests/questions; and assist EEI staff with the management of EEI member committees. This opportunity requires the ability to work seamlessly across various teams and with subject matter experts on a wide range of issues.

Maintain a deep understanding of all aspects of EEI member companies.
Ensure that membership changes, significant events, and intelligence are communicated to the EEI officer team and others in a timely manner.
Track member company changes and trends and develop related correspondence as assigned. Work with other team members to ensure that changes are synchronized with NetForum.
Create and maintain profiles of each member company. Monitor the member mailbox and respond to member requests.
Assist as needed with onboarding of new CEOs and with the preparation and execution of quarterly Board meetings.
Manage the Edison Award and Emergency Response Award programs and serve as the main contact for award information/questions. This includes providing nomination materials to member companies, maintaining the nomination portals on the EEI Web site, coordinating the preparation and delivery of nomination materials to the judging panel, working with vendors to prepare the physical awards, and coordinating post-award communications and photos.
Serve as key point of contact across the Institute for member company information.
Oversee accurate recordkeeping for all changes to member company information (include names, addresses, mergers, executive changes, retirements, etc.).
Ensure membership changes are reflected in the timely updating of member relations publications and on the EEI web site.
Prepare member reports for EEI senior officers as needed.
Assist EEI staff with the maintenance of EEI Committee lists.
Maintain EEI's media library containing meeting and member images.
At least five years of relevant experience, ideally in a trade or member organization
Significant knowledge of and experience with data management and database systems
Project management and AMS experience strongly preferred
Self-directed and able to work independently
Strong time and project management skills
Ability to learn and utilize the EEI AMS
Interacts and engages with peers across the organization and outside members/partners to share information and implement projects
Patience, excellent interpersonal and customer service skills

PandoLogic. Keywords: Customer Service Manager, Location: Washington, DC - 20004