This is a remote position.

Date: December 2023

Position Type:Full-time

FLSA Status:Exempt

Department:Customer Success

Reports to:VP, Sales & Customer Success

Location:Remote (with preference for Washington, DC area)

About Us:

Green Seal® is the leading U.S. ecolabel, symbolizing transparency, integrity, and proven environmental leadership. We develop life-cycle-based standards and certify products and services that meet strict criteria for human health, reduce environmental impacts, and effective performance. Operating as a nonprofit since its founding in 1989, Green Seal has certified thousands of products and services in over 450 categories, and is specified by countless schools, government agencies, businesses, and institutions.

Job Summary:

Green Seal is seeking an experienced and resourceful Business Development Representative to tackle the day-to-day relations with existing Green Seal clients, prospective clients, and all other customers. This individual will have two primary responsibilities: 1) driving sales of new and add-on products; 2) ensuring customer success through exceptional customer service and strategic management of key accounts. This role requires a deep understanding of the needs of both current and prospective participating organizations with Green Seal, and the ability to effectively meet those needs. This role will report directly to the VP, Sales & Customer Success.

Depending on experience, this role’s base salary is $60-75K, with an OTE (On Target Earnings) of $80K-$110 (assuming 100% target obtainment, we offer a 30% sales incentive bonus).

Essential Job Functions:

Sales Responsibilities Include:

Directly own and manage a portion of Green Seal’s sales pipeline in support of overall team targets.
Respond to all new prospective certification/program inquiries via email and phone communication.
Conduct initial research to help determine eligibility of potential clients for Green Seal programs.
Guide new prospects through the sales pipeline, providing client support along the way and facilitating internal coordination as needed.
Track all sales fulfillment work in Green Seal’s CRM.
Monitor personal sales KPIs to ensure performance meets or exceeds expectations.
Keep informed of marketplace issues and trends affecting our participants to remain well-informed and responsive to evolving needs.

Customer Success and Account Management Responsibilities Include:

Ensure customers participating in Green Seal’s certification and other programs receive a high level of value as well as personal satisfaction through positive engagement opportunities.
Provide comprehensive troubleshooting and support for problematic accounts, proactively preventing attrition.
Conduct email and phone outreach to existing Green Seal clients, keeping them informed about current organizational activities and identifying opportunities for additional support.
Maintain real-time upkeep of CRM and Customer Service platforms, ensuring data quality, while supporting Business Systems/Operations team in ensuring overall data integrity.
Provide new sales, marketing, billing, and basic technical support for all existing client inquiries
Maintain active new logo/new service campaigns at the direction of the VP of Sales and Customer Success, in collaboration with the VP of Marketing and Communications.
Coordinate internally to obtain answers and resolutions for more complex inquiries.
Collaborate with the Business Systems/Operations team to design and development of Customer Service technology tools, including multi-channel support (web, email, phone, social), customized CRM workflows and templates, customer service applications, and a customer service web portal.
Partner with Marketing Team to support customers with marketing initiatives and promotions.
Perform other duties as required.

Education, Experience, & Competencies

Required
Bachelor’s degree in business, marketing, communications, sustainability or related field with 3-7+ years of experience in sales, business processes, and/or customer engagement. Or a demonstrated track record in these fields plus 7-10 years of experience in lieu of a college degree.
Customer service and customer relationship management (CRM) experience required.
Highly Desired
Industry experience in household and commercial products, holding a role in product management, sales, or operations, with knowledge and experience collaborating with brand managers/product managers for household and commercial product manufacturers.
Brand management or product management experience, preferably at a large consumer brand, demonstrating a deep understanding of decision-making and thought processes within major consumer brands and/or product manufacturers.
Knowledge and experience related to testing-inspection and certification (TIC) industry.
Familiarity with sustainability, green chemistry, innovative packaging/recycling, and/or related subjects.
Proficiency in MS Excel and other quantitative tools for effective data analysis.

Personal Attributes You Demonstrate:

Integrity: Commitment to Green Seal’s mission and values.
Inspirational Leadership: Demonstrated values-based, results-driven leadership.
Collegiality: Strong work ethic and experience working collaboratively with a team, valuing the performance of the team as much as one’s individual performance
Efficiency/Initiative: Ability to learn quickly, juggle multiple tasks, prioritize effectively and meet deadlines.
Problem Solving: Must be an outstanding problem solver, a team player, highly adept at giving and receiving candid feedback and must have a passion for continuous learning.
Quality: Attention to detail and timelines.
Excellent Communication: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
Customer-centered Orientation: Committed to understanding customer needs and ensuring that Green Seal’s offerings are designed and delivered to meet those needs. Handles all situations in a conscientious and customer-centered way.

Working Conditions

This position operates in a professional office and/or home office environment and routinely uses standard office equipment.
This position is largely sedentary in nature however one must possess the ability to speak, hear, and write as well as the ability to use a computer and related software programs. Occasional lifting of up to 15 pounds may be required at times. Accommodations are available.
Limited travel (up to 10%) may occasionally involve representing Green Seal at tradeshows and events.

Work Authorization Requirements

Applicants must be currently authorized to work in the United States on a full-time basis.

Green Seal, Inc. is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization. Qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by federal, state, or local law.

Requirements

Education, Experience, & Competencies

Required
Bachelor’s degree in business, marketing, communications, sustainability or related field with 3-7+ years of experience in sales, business processes, and/or customer engagement. Or a demonstrated track record in these fields plus 7-10 years of experience in lieu of a college degree.
Customer service and customer relationship management (CRM) experience required.
Highly Desired
Industry experience in household and commercial products, holding a role in product management, sales, or operations, with knowledge and experience collaborating with brand managers/product managers for household and commercial product manufacturers.
Brand management or product management experience, preferably at a large consumer brand, demonstrating a deep understanding of decision-making and thought processes within major consumer brands and/or product manufacturers.
Knowledge and experience related to testing-inspection and certification (TIC) industry.
Familiarity with sustainability, green chemistry, innovative packaging/recycling, and/or related subjects.
Proficiency in MS Excel and other quantitative tools for effective data analysis.

Personal Attributes You Demonstrate:

Integrity: Commitment to Green Seal’s mission and values.
Inspirational Leadership: Demonstrated values-based, results-driven leadership.
Collegiality: Strong work ethic and experience working collaboratively with a team, valuing the performance of the team as much as one’s individual performance
Efficiency/Initiative: Ability to learn quickly, juggle multiple tasks, prioritize effectively and meet deadlines.
Problem Solving: Must be an outstanding problem solver, a team player, highly adept at giving and receiving candid feedback and must have a passion for continuous learning.
Quality: Attention to detail and timelines.
Excellent Communication: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
Customer-centered Orientation: Committed to understanding customer needs and ensuring that Green Seal’s offerings are designed and delivered to meet those needs. Handles all situations in a conscientious and customer-centered way.