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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you a designer interested in creating meaningful people-driven digital experiences with a relentless focus on impact at scale and evangelizing the value of design? Are you fascinated by human behavior and curious about how organizational culture, context and technology connect? Then we’d love to hear from you!

This role on the Go To Market UX team with Salesforce Business Technology supports internal Salesforce businesses, such as Revenue and Sales, in navigating and embracing change and designing a path toward a stronger digital future using human-centered design. As aLead Designer, you’ll collaborate with other UX designers, user researchers, UX engineers and cross-functional teammates in Product, Engineering, and Architecture to solve some of Salesforce's biggest internal business and customer-facing challenges through cutting-edge, insight-based prototypes and designs. You'll be involved in all aspects of project, from user research and prototyping to product definition and pitching to business executives along the way. Our engagements combine elements of strategic advisory, visioning, user research, ideation, storytelling, value proposition creation, workshop facilitation, rapid prototyping, end-user concept testing, and detailed UX design delivery.

We're looking for someone who can create exceptional user-centered digital experiences and is passionate about teaching and inspiring others on the value of design — from experimenting with new technologies to articulating key design principles to synthesizing trends.

About Business Technology

Business Technology (BT) blazes the trail of enterprise IT. Rooted in our core values - Trust, Ohana, Innovation - we transcend conventional IT boundaries, forging strong partnerships with our business counterparts to achieve remarkable outcomes. Our mission is to deliver technology that harmonizes with our business objectives, fostering collective success! We steer the technology strategy, navigate Salesforce on Salesforce, empower customers and partners, drive applications engineering, oversee infrastructure, promote collaboration, manage enterprise operations, shape architecture, and facilitate program enablement. Our pride lies in managing the world's premier Salesforce implementation, empowering our global Ohana to excel through our platform!

If you're interested in...

Projects and teammates that push you to grow by challenging your assumptions, skills, and knowledge
Experimenting with new technology to prototype and bring ideas to life in novel ways
Perfecting your storytelling craft to deepen end user empathy and convey a design vision to stakeholders
Using design to catalyze change at the executive and C-suite level

We'd like to hear from you!

Candidate must be located in Dallas, TX

Responsibilities

Work closely with product owners, engineers, and user research to create an experience vision for a specific business domain, contribute to Agile delivery planning, and facilitate the user-centered design process.
Communicate clear and compelling ideas to a wide range of key stakeholders, using presentations, reviews, and documentation.
Generate detailed final design specs that inspire accurate developer builds.
Serve as a bridge connecting design to product, engineering, architecture, and business teams.
Oversee multiple web features, interfaces, and experiences.
Work with developers and quality experts to deliver a polished final product.
Plan, execute, and report on user research.
Get feedback on designs via critique with peers.
Create ethical and inclusive designs for all users. Encourage product and engineering management to prioritize inclusive features and bug fixes.
Mentor junior design staff / manage contingent design resources.

Basic Qualifications

8+ years of relevant work experience designing and delivering digital products and websites from start to finish as part of a cross-functional Agile team
Deep understanding of user-centered design and systems thinking. The ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow.
Outstanding storytelling and prototyping skills to present your solutions to key partners and leadership
Ability to quickly bring ideas to life through a variety of means, from hand-drawn storyboards to functioning digital prototypes
Strong communication and active listening skills, with an ability to build and develop close, trusting relationships
Proven ability to multi-task, prioritize, and manage time effectively across different projects and responsibilities
Internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course
Experience using analytics and user research to drive decisions
Experience using design systems
Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities
Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge
BA/BS or MA/MS in a design-related field, or equivalent experience

Preferred Qualifications

Experience with B2B enterprise software solutions
Experience with designing and facilitating workshops
Experience working with / managing external agency staff

An online or digital portfolio is required to apply for this position.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.