Overview:

Reporting to the Regional Vice President, the VP of Group Operations and/or VP of Operations leads the profitable growth-oriented business of four to eight locations (“Market Centers”) within a regional geography, with full profit and loss responsibility. A comprehensive operations leader, he/she drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to service our customers.

Utilizing data, statistics, and facts, the GVP/VPO troubleshoots problems to engage and execute solutions by working with the Market Center operational management and the support functions.

GVP = A market leader. Directly responsible for one market center operation (as General Manager) along with oversight of nearby Market Centers

VPO = Oversight of multiple locations, no direct General Manager responsibilities

Responsibilities/Essential Functions:

Manage all facets of the area including sales, finance, human resources, and customer service with full P&L accountability.
Drive new sales growth within existing client base and ensure the delivery of exceptional customer service to our clients.
Develop short and long term operational strategies in partnership with senior team members and provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost effective manner.
Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques. Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain and Compliance.
Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes.

Knowledge/Skills/Abilities:

Strategic Agility (Making Complex Decisions): Can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques.
Building People Capability (Inspiring Others): Is skilled at getting individuals, and teams to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people.
Accountability for Excellence (Focusing on Action and Outcomes): Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts.
Impact and Influence (Getting Work Done Through Others): Manages people well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching for today and for the future.
Organizational Collaboration (Being Organizationally Savvy): Maneuvers well to get things done; knows where to go to get what he/she needs; politically aware and agile; knows what the right thing to do is; presents views and arguments well.
Demonstrated leadership skills with a broad knowledge of management practices and good business analysis/project management skills.
Demonstrated ability to grasp a large, complex, matrix-oriented global business at a base level and use this understanding to set overall strategy and drive business process improvement.
Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business and systems goals.
Strong business planning skills to execute strategic projects with implications for business areas with rapidly evolving business processes. Must possess a balanced perspective on strategic and tactical issues.
Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization.
Proven ability to select top talent and create a productive environment that promotes initiative, innovation, continual learning and development of key personnel for future advancement.
Excellent communication and presentation skills with a wide range of audiences including clients, front line managers and C-level leaders.
Proficient with Microsoft Office and Teams.

Working Environment/Safety Requirements:

An office environment in a Market Center.
Up to 75% of time may be required for travel; to visit customers, meet with subordinates, visit plants and other facilities, attend management meetings. Local or overnight travel within the United States.

Experience/Qualifications:

Bachelor's degree or equivalent required, master's degree desired.
Minimum of ten to twelve years of progressively responsible, successful experience in general management with full P&L responsibility.
Proven leadership and experience with managing effective client relationships that are high, wide and deep.