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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About The Role

The Director of Program Management plays a meaningful role leading a team of highly skilled program managers that drive the execution of large-scale, cross-functional initiatives and new product launches within our Customer Success organization. The Director works with stakeholders to drive program prioritization and resource alignment to the most impactful programs. They partner closely with executives, strategy leaders, technology partners and many more to drive critical programs and activities across the company. The Director of Program Management understands and influences the business strategy, and helps connect the dots across the Customer Success organization and program management team to drive program execution efficiency. This role requires a seasoned professional with strong leadership skills, exceptional project management expertise, and a deep understanding of the technology landscape.

Responsibilities

Build, lead, and mentor a high-performing program management team
Foster a collaborative and innovative work environment that encourages professional growth and development
Acts as a business partner with Senior leadership across Customer Success to drive program prioritization decisions, mitigate risks and escalate issues as necessary.
Understands and influences the overarching business strategy; acts as a bridge between different departments to ensure effective communication and alignment
Optimize resource allocation to ensure efficient utilization of personnel, technology, and financial resources
Influences and drives operational excellence efficiencies within PMO group and rolls out, as necessary, across the Customer Success organization
Implement best practices in program management to enhance overall project efficiency and effectiveness.

Skills & Requirements

Proven experience (15+ years) in program management within the technology industry, with a focus on delivering complex projects within highly matrixed environment
Prior direct people management experience required leading, coaching and guiding both junior and seasoned team members
Strong leadership skills and the ability to inspire and motivate cross-functional teams
Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
In-depth understanding of project management methodologies and tools.
Proven experience working with global teams across multiple cultures, time zones, departments and functions
Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness
Analytical thinker that is willing to make decisions cross functionally in a fast paced, dynamic environment
Ability to lead a team within a fast-paced dynamic organization. Flexibility in shifting direction quickly when priorities change; excellent multi-tasking skills
Ideal: Scrum master certification (CSM), PMI or PrMI certification

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $166,200 to $241,100.

For California-based roles, the base salary hiring range for this position is $166,200 to $262,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.