Job Description

Nordstrom Card Services (NCS) is the consumer card servicing division of Nordstrom Inc., a successful fashion retailer. NCS issues and manages Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom’s success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service.

Being an outstanding place to work also plays a large role in our success. Nordstrom has been recognized as one of America’s top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.

Nordstrom is looking for aProgramManager, Sr.to assist in delivery of key Nordstrom Credit strategies to enhance the customer experience and contribute to the overall success of Nordstrom.

Key Responsibilities

Strategic Planning:

Collaborate effectively with cross-functional partners inside & outside the organization, such as Loyalty and store teams, Customer Care, Risk, Analytics, Legal, Compliance, Technology and Product Management, to define and align on business, tech, risk, and operational requirements while meeting key milestones and timelines.
Partner with VP of Customer Care to build strategies and project plans to support short- and long-term vision.
Participate in Credit & Payments planning efforts.

Project Management:

Lead & oversee the delivery of assigned projects designed to improve customer experiences. Ensure project deliverables meet strategic objectives in conjunction with the VP of Customer Care and core operations leaders.

Meeting Preparations:

Prepare materials for executive meetings, including agendas, presentations, and background information.
Follow up on action items and decisions made during meetings.

Decision Support:

Provide data driven insights and analysis to assist the VP of Customer Care in decision -making.
Identify contingency plans where needed to mitigate any risks and remediate issues in partnership with multiple teams as required.

Requirements

Bachelor’s degree or equivalent experience required.
Experience (minimum of 4+ years) in the credit card space is required. Operational experience preferred.
Demonstrated ability to engage with business leaders, vendors and peers through strong written and verbal communication and strong interpersonal skills.
Demonstrated presentation creation skills.
Experience in leading through influence in complex fast-paced environments with progressively larger responsibility.
Can anticipate and adapt to new situations and/or changing demands and respond proactively to enhance the customer experience.
Ability to maintain confidentiality and handle sensitive information.
Ability to manage ambiguity by creating structure, process, and prioritization.

Competencies

Customer obsessed
Detail oriented
Ability to translate ideas into action
Consistently achieve results
Adaptability in a fast-paced environment

Nordstrom is able to offer remote

employment of this position in all US

states except AL, AR, DE, FL, GA, IN,

IA, LA, MD, MS, MT, ND, OH, OK, PA, SC,

TN, VA, VT, WV, and WY.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $90,000 - $175,000 Annually, Colorado: $90,000 - $150,000 Annually, Connecticut: $90,000 - $175,000 Annually, Hawaii: $90,000 - $150,000 Annually, Nevada: $90,000 - $150,000 Annually, New York: $90,000 - $175,000 Annually, Rhode Island: $90,000 - $150,000 Annually, Washington: $90,000 - $175,000 Annually