Position Summary:

In this role, you will work closely with our Founder & CEO as well as the company’s leadership team to help coordinate, manage, and enhance Browne Consulting’s operations. You will manage a wide range of duties pertaining to the day-to-day functions of the business with the overall tasks of increasing efficiencies, improving processes, and building/refining operational policies and strategies that keep the organization functioning smoothly.

Responsibilities:

Oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision to enhance the company’s internal capacity
Collaborate with the CEO and leadership team to ensure all operational functions within the firm are being properly executed in accordance with best practices
Participate in strategic initiatives and projects, helping to ensure that decisions are implemented accurately and efficiently
Oversee and report on company metrics, such as employee utilization and resource planning
Provide data driven recommendations
Raise and track issues, remove barriers, resolve issues of varying complexity involving stakeholders and escalate to appropriate level when required
Establish and maintain credible, professional relationships and communication with employees and external vendors
Support firm-wide training programs, reinforcing technology and operations infrastructure to ensure consistency and quality standards are met
Provide communication to stakeholders when company projects are revised or modified
Administer and become a go-to subject matter expert for internal software
Support and enhance the business development process; this will include helping to upgrade the proposal process as well as identification, implementation, and administration of a CRM
Stay up to date on industry regulations, trends, and technology

Job Qualifications:

Bachelor’s degree required, MBA or Master’s preferred
6+ years of progressive operations experience
2+ years of professional service firm experience preferred
Demonstrated ability to work cross functionally to achieve results
Ability to foster and create an environment of collaboration
Ability to drive data-based decisions and business justifications
Outstanding written and verbal communication skills
Outstanding organizational and time-management skills
Ability to quickly comprehend new technology and software frameworks, as well as experience identifying/isolating/resolving software-related issues

Working Conditions:

Typical office environment, where the ‘office’ is an isolated portion of your home
Ability to concentrate for extended periods of time
Ability to sit or stand for extended periods of time