This position is a hybrid role requiring employees to work from our headquarters location in Seattle, WA or Frisco, TX, or San Francisco, CA every Tuesday and Wednesday, and remote all other days.

Redfin is redefining real estate in the consumer's favor. With cutting-edge technology and the expertise of our dedicated agents, we've crafted a service, product, and brand that's best-in-class while also more efficient and affordable. As a Redfinnian, you'll play a pivotal role in shaping one of life's most significant milestones—buying or selling a home.

As a Lead Product Designer on the Brokerage Services team, you’ll lead design across Redfin’s Customer Relationship Management (CRM) software. This behind-the-scenes experience empowers Redfin agents and support staff to deliver fantastic service at scale to homebuyers and sellers. Your area of ownership includes the end-to-end experience from customers contacting Redfin through the app or website website, to final home sale or purchase, and eventually customer reactivation. Agents already have positive sentiment about our CRM desktop and mobile experiences, and we’re excited to take it to the next level.

This role will report to the Senior Product Design Manager in Brokerage Services.

What You’ll Do

Lead design for Redfin’s customer relationship management software across desktop and mobile
Partner with cross-functional stakeholders to influence the product strategy, vision, and roadmap
Craft high-quality and scalable design solutions that meet user needs and business goals, from concept through launch and iteration
Conduct user research to ensure our products are rooted in a deep understanding of customer needs
Champion user-centric design principles and ensure consistency and quality across design deliverables
Create and maintain design systems, patterns, and guidelines to streamline workflows and ensure scalability
Set standards for high-quality design across the design organization and support the growth of other designers through mentorship and design feedback

About You

8+ years of product design experience; experience working on customer relationship management software or enterprise software is an added bonus
Fluency in design thinking, visual and interaction design, and strong knowledge of usability principles and techniques
Proficiency in Figma or equivalent design software
Portfolio demonstrating your ability to influence product strategy and lead products from concept through launch and iteration
Experience conducting qualitative and quantitative research to understand user needs and goals
Strong communication skills with the ability to articulate design decisions and advocate for user needs effectively
Present design concepts, strategies, and deliverables to stakeholders and executives, effectively communicating design rationale and user impact
Team player who builds collaborative relationships with product, design, engineering, and other cross-functional stakeholders
Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field is preferred

The compensation information below is provided in compliance with job posting disclosure requirements in Hawaii, Colorado, New York, New Jersey, Washington, and California.

Base Pay Range: $160,100.00 - 274,100.00. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity.

Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the San Francisco and Los Angeles Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.