About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Summary Of Role

The Relationship Manager is a key team member of NCR’s Banking team providing strategic and consultative management for a portfolio of existing clients. As a strategic advisor to clients, Relationship Managers contribute to the retention and growth of their assigned financial institution portfolio. Reporting directly to the Executive Director of Relationship Management, they work closely with product specialist, sales, operations, and marketing to pursue growth opportunities, secure key renewals, and improve client satisfaction. This individual is required to have an in depth understanding of NCR’s Banking solutions and their client’s business, strategies, and goals to ultimately expand NCR product offering, drive growth and secure renewals with each financial institution partnership.

What Will You Do

Responsible for building client relationships to generate new demand, secure revenue and improve client retention for NCR within an assigned portfolio.
Develop account strategies, portfolio retention plan and maintain a sales pipeline of reasonable opportunities in a transparent manner.
Create in-depth proposals and execute to close new sales and renewal opportunities within assigned portfolio in partnership with other account team members.
Conduct regularly cadence of communications with clients to discuss key service topics, review projects in queue, growth opportunities and share industry best practices.
Act as an escalation point for clients and work with internal departments to ensure company meets client’s expectations.
Strategically focus on improving client satisfaction by reviewing company practices and internally communicating recommended improvements.
Work in a virtual team setting to coordinate the appropriate resources to meet client’s needs. This can include but is not limited to product specialists, banking specialist, marketing, operations and project teams.
Onboard new clients in partnership with NCR’s project teams.
Maintain and oversee internal client data systems.
Represent NCR at key customer meetings, trade shows and sponsored events.
Perform other duties as assigned.

Qualifications

Bachelor’s degree
5 years experience in financial institution and/or ATM industry with relationship management functions
5 years experience in sales with successful demonstration against quota assignment
Ability to manage multiple initiatives concurrently while prioritizing
High-energy, results-oriented individual with ability to function independently with minimum supervision.
Advanced PowerPoint skills to create professional presentations and Excel capabilities for data analysis.
Demonstrated ability to work remotely in a virtual team setting.
Must be able to successfully pass all applicable background screening tests.

What Would Be Great To Have

Background in: ATMs, banking, card processing, alternative payments, prepaid and technology.

Systems Involved

SalesForce
Microsoft Office
Oracle ERP

Supervisory Responsibilities

Not applicable for this role

Build your career with us.

At NCR, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company. All our professionals benefit from the value we collectively create.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full Time Employee Benefits Include

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.