Why Charlie Health?

Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.

Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.

Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.

About This Role

The Director of Sales Operations will lead the Sales Operations team at Charlie Health. As the Director of Sales Operations, you will play a critical role in driving efficiencies and improving our Go-to-Market strategy for our Clinical Outreach team. The ideal candidate will play a crucial role in optimizing our sales processes, driving efficiency, and ensuring the overall success of our Clinical Outreach team.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

Sales Operations Leadership:

Lead and manage the Sales Operations team, providing guidance and support to enhance team performance
Collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives

Data Analysis and Reporting:

Leverage customer acquisition data to evaluate our go-to-market strategies and improve efficiency and effectiveness of our Clinical Outreach team
Constantly monitor and re-evaluate rep ramp schedules, minimum performance expectations and market specific targets to normalize performance across the Outreach team
Partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion by leverage rep-level performance data
Develop and maintain analytics, dashboards and reporting systems to track KPIs for our Go-to-Market function

Sales Forecasting and Strategic Planning:

Drive the creation of new initiatives for the Clinical Outreach team aimed at improving overall rep productivity or driving down customer acquisition cost
Develop frameworks to pilot new strategies and evaluate their efficacy
Lead the implementation of new initiatives to optimize sales operations
Monitor and report on the return on investment (ROI) from implemented initiatives.
Partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans
Partner with leaders across the organization to set Outreach targets and goals based on market trends and company objectives

Sales Technology Management:

Research latest sales enablement technologies and develop business cases for leveraging new software / technology
Oversee the implementation and optimization of sales technologies and tools to support the sales team

Cross-Functional Collaboration:

Collaborate with other departments, including Marketing, Finance, and Clinical Operations, to ensure alignment and cohesion in overall business strategies
Foster strong communication channels between Clinical Outreach / Sales Operations and other relevant teams to enhance collaboration

Qualifications

Bachelors degree in Business, Finance, Economics or similar analytical subject area
5-7+ years of relevant Sales Operations work experience with field and/or outbound sales reps, preferably within tech or healthcare industry
Experience in scaling a high-performing sales team to at least 150+ individual contributors, including remote and geographically dispersed members
Experience managing and leading teams towards delivery deadlines
Successful track record hiring, building, and managing a team at a rapidly scaling company
Experience with Salesforce is required; experience with SQL and Tableau are a plus
Passion for healthcare services
Highly analytical, with an ability to construct data-driven recommendations
Exceptional communication, interpersonal, listening and relationship-building skills
Microsoft Office proficiency—Word, PowerPoint, Excel
Resourceful with a natural ability to problem solve
Proactive self-started and natural multitasker
Meticulous attention to detail

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The salary range for this position is $170,000 to $200,000, commensurate with level and experience. Additionally, a performance bonus will be offered.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please do not call our public clinical admissions line in regards to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings.Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals willonlybe sent from @charliehealth.com email addresses. Legitimate emails willneveroriginate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.