Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

The Position:

The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. S/he will report to the General Manager and will be located in our Class A property at 10 & 30 South Wacker in Chicago, Illinois.

The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality/Leadership:

Provide a warm and welcoming experience for customers and visitors
Promote and contribute to Tishman Speyer’s ZO. amenity offerings
Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
Provide leadership to Client Service Coordinator
Actively support the Property Management team in fostering long lasting relationships with customers

Operations:

Provide support to ensure smooth operations of the Property Management Office (PMO)
Oversee new customer onboarding procedures
Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
Assemble bi-annual operating expense prepayment and true-up packages and send to customers
Prepare monthly accruals with Operations Manager oversight
Create and maintain customer OT HVAC billable spreadsheet based on lease language

Respond to customer account statement inquiries
Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
Maintain the customer portal to ensure current building communication and procedures are available to our customers
Distribute the monthly rent statements
Assist the Property Management team with projects and communication

About You:

Qualifications:

1 to 3 years of experience in commercial real estate or hospitality industry
Bachelor’s degree
Proficient in Microsoft Office or equivalent
Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:

Thrive in an innovative and fast-paced environment
Demonstrate strong interpersonal skills
Provide exceptional customer service
Strong mentorship and leadership qualities

Onsite presence is required for this position.

Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com