Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Full Time - This role supports Southern California Operations (LA County is a large portion), and the person hired for this role must reside in the area they manage.

Expected starting wage range $179,386.74 - $221,647.92 - Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

Position Summary

The Vice President of Program Operations provides leadership and direction for the overall operation of programs in the region. This includes function in Planning, Financial Management, Human Resources Management, Continuous Quality Improvement and day to day Operational Management, implementation of strategic initiatives and meeting corporate goals. The Vice President of Program Operations provides direction to management staff so that operations changes are consistent with our strategic priority of becoming the best provider of a full continuum of services. The Vice President is responsible for the direction of a significant geographic region, and multiple product/service lines with decision making time frame impact between 3-5 years.

The VP Program Operations is responsible for overseeing overall operations of the assigned region with multiple programs in accordance with plans and budgets, and positive EBITA outcome. They lead operations in the setting and execution against short and long-term goals and objectives. The VP Program Operations develops, implements, and evaluates the processes, systems, and functions which support the delivery of quality, customer-focused services. They actively participate in leadership functions including planning, organizing, and implementing new and enhanced programs and services that further the organization's mission and financial wellbeing.

Qualifications

A Master's degree in Business Administration, Hospital Administration, or related health administration is strongly preferred OR

A Master's degree in other social services or behavioral health-related fields acceptable with Five (5) or more years experience as a Regional/ VP in a similar size organization or hospital administration with budget responsibility

Ten (10) years of experience in the management and operations of behavioral health services
Exceptional financial acumen and operations management expertise with proven performance around managing to EBITA targets
Exceptional leadership, communication and customer service skills
Proven experience in development, start up, and multi-facility operations
A valid driver's license, motor vehicle clearance and proof of auto insurance
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Essential Functions

Demonstrate the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
Provide administrative oversight for region leading Regional Director Operations in managing human, operational and financial resources

Review and approve all financial reports, budgets, major expenditures and contracts for assigned regions.

Monitors regional program census, service billing and use of registry and program census and takes corrective action to support meeting financial goals.
Monitors the operating results for the region relative to established objectives and ensure appropriate steps are taken to correct unsatisfactory results.
Coordinate and drive the implementation of company strategic initiatives
Represent Telecare in the community, marketplace and with regulatory boards as necessary
Directs the recruitment, selection and when necessary disciplinary action within Program Operations
Establishes and maintains the job specifications and descriptions for Program Operations personnel
Implements communications committee recommendations and facilitates other committee goals/etc.
Identifies needed staff development and training programs
Provides timely feedback from the field (e.g., Regionals) regarding market trends and needs for meeting marketing objectives under customer related strategic priorities
Manages Program Operations within allocated budgetary parameters and participates in the development of the fiscal budget, promotes the cost-effective use of personnel, supplies and equipment
Continually monitors and implements contract objectives and performance/annual reports
Demonstrates an understanding of Telecare's customers including clients/residents, families, and governmental agencies in all interactions and conduct
Actively participates in meeting members served needs and adapting to changing members served needs at all times
Participates and encourages participation from staff in activities, including professional and trade organizations that promote mental health services.
Closely monitors feedback surveys from county, members served and families
Establishes and defines standards that ensure that safe practices are consistently followed within the department
Establishes and maintains a comprehensive Quality Assurance/Quality Improvement program within Program Operations that includes frequent collaboration with other departments, employee education and a focus on monitoring departmental standards; actively removes barriers to the provision of high-quality work performance
Ensures employee safety/management of workers' compensation costs and liability risk
Recommends process improvements that can contribute to greater system-wide efficiency
Leading Self
Models the behaviors, ethics, attitudes and actions expected of all staff. Be immediately decisive in incidents of ethics violations. Demonstrate good judgment when faced with competing business priorities. Have the ability to cull out the most important elements of complex topics and be resourceful about seeking help when needed. Be resourceful and adaptable in the pursuit of results. Bring solutions to the table for enterprise-wide barriers which impact results and outcomes. Have drive and personal presence. Have command of relevant facts and information and convey these appropriately.
Demonstrate a clear understanding of personal strengths and weaknesses, as well as a clear desire to grow personally from your experience. Demonstrate a passion for your future and for making a difference in the organization, show your growth actively and publicly by learning and being interested in new ideas. Be comfortable with complexity and ambiguity. Read broadly with interest and be curious. Command your area of expertise.
Leading Others
Conduct credible briefings to internal and external audiences and meet with external stakeholders to further Telecare's mission and strategy. Be clear and concise in your communication style to build understanding of context and concepts, create openness and gain buy in. Reach out to provide and receive information internally and externally. Avoid surprises.
Prepare the organization for the future by looking ahead and identifying and developing competent internal individuals for key leadership roles. Recognize the potential of others and work with them to develop their potential for future growth. Seek out the new knowledge needed for the future of Telecare and find ways to impart that knowledge to current and future leaders.
Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned to employees, frequent feedback focusing on both positive and problematic aspects of work performance and other management practices that are consistent with Continuous Quality Improvement
Supervises program teamwork, esprit de corps to continuously build employee satisfaction as measured by surveys, employee complaints, etc.
Build relationships by personally modeling Telecare's mission and values and engage internal and external partners in collaboration and thought sharing. Build organization wide partnerships. Nurture those relationships continually. Understand when to enlist the support of others
Identify and lead individuals in high-level teams to accomplish Telecare's goals. Assure that the right leaders are on the right teams and that goals are clearly and accurately communicated. Establish the correct measures of success and check-in points for teams. Take responsibility for the enterprise-wide impact of team solutions and changes
Leading the Organization
Monitor your field of expertise constantly for changes and seize opportunities to influence the future direction of your organizational unit or the overall business. Map clear change management paths for the enterprise or your area of influence. Lead change management processes.
Seek and analyze information from relevant sources and apply this to decisions that can be implemented organizationally. Set common standards for the organization and approve/consider common sense exceptions and changes to practices, policies, and regulations. Analyze the problem-solving efforts of the organization and apply proper solutions and decisions to tough and complex issues. Set the appropriate tests/measures in the organization to find and address critical problems before they become large issues. Look beyond the current reality to prepare the organization for alternative futures. Promote a culture of innovation and a willingness to try new things without fear of reprisal.
Take ownership of the vision and mission of Telecare and role model these in leadership work. Lead with Culture first in all interactions with internal and external partners. Provide a clear vision of the future that embraces and highlights the Telecare mission and values. Fuse organizational values with business needs and continually focus the organization on the culture of Telecare.
Complete or ensure the analysis of appropriate data, forecasting, and activities in the development of business strategies. Develop a framework for defining and measuring program and organizational outcomes. Translate directional information into organizational strategies (e.g., outsourcing, internal resources.) Ensure that customers are business partners and base planning on serving customers.
Promotes and maintains harmonious and effective relationships and communications within the department and with other departments
Establishes staffing requirements and recommends the number and classification of personnel to be employed in both new business development and in existing programs.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Position requires driving own personal vehicle for company business such as trainings, offsite meetings, etc.

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, bend, squat, and lift and carry items weighing 10 pounds or less as well as to frequently walk, stand, twist, reach and do simple grasping. The position is also required to frequently use computers; visual requirements include computers and books exposure. The employee will occasionally be exposed to uneven walking ground as well as Hazardous Exposure (Blood Borne Pathogens, Hospital Waste, Chemical & Infectious). The employee is required to drive and travel by air in order to be present at all assigned program locations in an efficient way.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.

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