Volvo Buses
Customer Support Manager
Fort Worth, TX | $73K - $147K
Qualifications
- Safeguard organizational and personal information confidentially
- Fluent Spanish and English speaking
- Minimum of 5 years experience in related field
- Diploma in automotive mechanics or other related field
- Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver’s License for the latter
Responsibilities
- Setting service priorities in the territory
- Implementing action plans aimed at ensuring customer satisfaction
- Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
- Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
- Implement and coordinate various after-sale service or warranty programs;
- Provide information to help the company measure results and assess risks of work plans within the territory
- Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
- Achieve a balance between customer expectations, internal company procedures and other priorities in the department
- Keep up-to-date on technical developments to provide customers with the best possible information
- Working in a team approach with Coach Sales Parts Sales and the network locations
- Respect and enforce the policies, rules and values of the company
- Contribute to the attainment of company objectives through efficient use of resources
- Foster teamwork and improved communication
- Stand for long periods of time during work hours
- Grip, grasp, or twist using hands and wrists regularly during work hours
- Work a shift of 12 hours or more, if required
- Reach overhead with 50 pound loads, if required, and regularly during work hours
- 5,001-10,000 employees
- Transportation, Manufacturing, Engineering, Automotive, Public Transportation
- Public Company
- Gothenburg
- Company Specialties:
Production, marketing & sales of buses, and coaches and related services
Company information
Volvo Buses is one of the world’s largest manufacturers of buses and bus chassis. Volvo Buses’ product programme comprises city buses, intercity buses and tourist coaches, and services in the areas of financing, servicing, vehicle diagnostics and traffic information systems. Volvo Buses has approximately 8 000 employees worldwide, with production activities in Europe, North and South America, Asia and Africa. The head office is in Sweden, Gothenburg, where product planning and product development are primarily concentrated. Volvo Buses also has a wide-ranging distributor network for aftermarket services with servicing and spare parts distribution at 1 200 workshops located in over 80 countries.
