Food Management Search
Customer Service Manager
Atlanta, GA | $45K - $113K
Qualifications
- High School diploma or G.E.D
- 5 years of customer service-related work experience - Required
- Proven track record of building relationships, customer service, and negotiations
- Ability to adapt communication and interpersonal style to engage and influence a variety internal and
- Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind
- Strong written and verbal communication skills to understand requests and problems, inform on status,
Responsibilities
- The Customer Service Manager (CSM) will define the strategy and business plan for front end operations,
- manage and lead customer service teams, and support strategic initiatives for the plant and the company
- CSM, you will partner with production, shipping, executive management, and customers to achieve optimal
- Partner with production, shipping, maintenance, and scheduling teams to review product backlog and
- production performance to identify opportunities to optimize functional efficiencies
- Review invoicing and A/R communications to proactively identify and resolve discrepancies
- Balance production workload volume across plants in partnership with Production Planners and
- leadership when appropriate to support customer needs
- Report out production status and forecast daily with production leadership and team to ensure customer
- Serve as an escalated point of contact for customer issues by supporting Customer Service
- Representatives with issue remediation and communication with customers as necessary
- Participate in projects supporting plant and/or company wide strategic initiatives (e.g. margin
- enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service
- expertise and insight to inform decisions and recommendations
- Continuously communicate with Customer Service Representatives, manufacturing partners, and sales
- to align on the current state and ensure operational efficiencies are achieved to meet customer needs
- Provide ongoing coaching and feedback to Customer Service Representatives to enhance their
- performance and support their career growth and objectives
- Conduct annual performance reviews to drive enhanced performance and build capability in team of
- Coach and guide Customer Service Representatives to effectively support customers and resolve
- Lead training for customer service representatives on specific topics or best practices to enhance their
- Ability to simplify and solve simple to complex issues with focus on root cause and quick solution
- Demonstrate collaboration and teaming skills across functions to resolve issues and achieve
- 11-50 employees
- Food Distribution, Food Processing, Food Wholesaling, Food Manufacturing, Food Retail
- Privately Held
- Founded: 2000
- Springfield, MA
- Company Specialties:
Food, plant operations, recruiter, headhunter, staffing, sales, marketing, Contract Food Service, quality assurance, food science, culinary, supply chain, Hospitality, Food & Beverage, Supermarkets, Convenience Stores, Food Distribution, Executive Leadership, Food Manufacturing, and Engineering
Company information
FOOD MANAGEMENT SEARCH specializes in contingency recruiting projects exclusively in the food manufacturing and food service industries throughout the US and Canada. EMPLOYER SEARCH PROJECT REQUEST https://www.foodmanagementsearch.com/employer-services/search-project-request/ JOB SEARCH PAGE https://www.foodmanagementsearch.com/jobs/#!/search?page=1 — SPECIALTY AREAS and DISCIPLINES — Food Production / Manufacturing Plant Operations Management Quality Assurance / Control Food Scientist Product Development / Research & Development Engineering Safety / Sanitation / Maintenance Supply Chain Procurement / Purchasing Materials Management Logistics Transportation / Distribution Warehousing Food Distribution / Specialty Wholesale Sales Consumer & Industrial Sales Executive National General Sales Regional Sales Account Manager Reps Marketing Trade Category Product Brand Research Communications Advertising Food Service and Hospitality Contract Food Service Culinary Restaurant Hotel / Casino - Food and Beverage Cruise Line Industry Product Experience Baking, Dairy, Ingredients, Confectionery, Grain, Beverage, Fruits, Vegetables, Beef, Poultry, Seafood, Fresh, Canned, Frozen
