Wiliot
Customer Success Manager
Dallas, TX | $71K - $153K
Qualifications
- 3+ years of experience in Customer Success, Client Services, Solution Sales or related customer-facing position in the
- 3+ years of experience in the IoT space (Internet of Things), or other technology space operating across physical, digital and cloud boundaries
- Familiarity with specific industry segments and their challenges: Food, Life Science, Retail or Logistics
- Experience working with remote teams
- Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
- Ability to collaborate across the organization and with external stakeholders
- Demonstrated desire for continuous learning and improvement
- Enthusiastic and creative attitude with the ability to inspire others
- Excellent communication and presentation skills
Responsibilities
- As a Customer Success Manager, you’ll play a pivotal role with our customers
- You will own the customer relationship ensuring that customers experience delight in all their interactions with our teams
- You will oversee their success from initial deployment, delivery and onboarding, to continuously expanding the value they get from the technology, by deeply understanding their business problems and offering relevant solutions
- Additionally, you will act as the voice of the customer in internal discussions with technical experts, product and solution teams, to ensure success all along the customer journey, while informing our development roadmap
- Participate in pre-sales activities to ensure a smooth onboarding transition of new customers
- Manage customer success and ensure customers realize the full value of the Wiliot technology
- Drive product adoption and ongoing use of Wiliot, while delivering and maintaining customer delight
- Evaluate and implement methods to generate revenue from Customer Success through up-sells and renewals
- Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
- Become an expert on the Wiliot enabled solutions, while keeping up with industry trends in a specific vertical (Food, Life Science, Retail and/or Logistics)
- Function as the voice of the customer and provide internal feedback on how Wiliot can better serve our customers
- 10-30% travel
- 51-200 employees
- Internet of Things, Semiconductors, Supply Chain Management, Wireless Communication, IoT, Retail Technology, Wireless Technology, Embedded Systems
- Privately Held
- Last round: Aug 27, 2021
- Last round: US$ 200.0M
- Caesarea, IL
- Company Specialties:
Smart Packaging, Passive Tags, RFID, Asset Tracking, and Connected Products
Company information
At Wiliot, we bring connectivity and intelligence to everyday products and packaging; things previously disconnect from the Internet of Things. The Wiliot Platform combines cloud services and IoT Pixels, computing elements that can power themselves by harvesting radio frequency energy. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest brands, food, and pharmaceutical companies to change how we make, distribute, sell, use and recycle products. Our investors include Amazon, Verizon, NTT DoCoMo, Qualcomm, PepsiCo, and Softbank.
