HITRUST
Customer Success Manager
Frisco, TX | $91K - $131K
Qualifications
- Bachelor's degree required
- Minimum of two year to five years' experience performing inside sales duties in SaaS
- Minimum of two year to five years' experience working with Salesforce
- Strong analytical skills required; must be detail-oriented
- Strong written and verbal communication skills required
- Interpersonal project management skills; ability to organize and track project tasks
Responsibilities
- The role goes beyond traditional CSM activity
- A HITRUST CSM is expected to take a holistic ownership mindset of their territory and is responsible for developing customer relationships that promote retention, growth and loyalty
- Onboard new customers to set them up for success
- Facilitate internal support for organizations relying on the HITRUST Approach to mature their internal information & security program
- Help organizations ensure they have the right solution in place to keep their sensitive data secure
- Expansion of relationships with key stakeholders throughout the organizations you work with to create opportunities for other HITRUST programs and services
- Develop and manage customer relationships in order to boost satisfaction, increase adoption, and ensure customer retention
- Increase customer retention by conducting regular account business reviews to ensure customers have the tools to be successful in their HITRUST initiatives and identify growth opportunities
- Gather customers feedback, document, and communicate customer requests to Product Management team
- Maintain in-depth understanding of company products and services
- Manage the renewal engagement process, discuss contract terms, and secure existing client subscription renewals
- Attain account retention and growth goals
- Reconcile and maintain data in Salesforce
- Consistent and regular attendance
- 51-200 employees
- Information Technology, Cybersecurity, Information Technology and Services, Healthcare, Computer & Network Security, Compliance, Risk Management, Security and Investigations, Hospital & Health Care
- Privately Held
- Frisco, TX
- Company Specialties:
cybersecurity, healthcare, infosec, risk management, privacy, security, compliance, third party risk management, vendor risk management, data protection, RMF, risk management framework, HIPAA, GDPR, CCPA, and PCI
Company information
Since it was founded in 2007, HITRUST has championed programs that safeguard sensitive information and manage information risk for global organizations across all industries and throughout the third-party supply chain. In collaboration with privacy, information security and risk management leaders from the public and private sectors, HITRUST develops, maintains and provides broad access to its widely-adopted common risk and compliance management frameworks, related assessment and assurance methodologies. HITRUST understands the challenges of assembling and maintaining the many and varied programs needed to manage information risk and compliance. The HITRUST Approach provides organizations a comprehensive information risk management and compliance program to provide an integrated approach that ensures all programs are aligned, maintained and comprehensive to support an organization’s information risk management and compliance objectives.
