UniFirst Corporation
Route Service Manager - UniFirst
MA, US | $75K - $148K
Qualifications
- An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
- A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer
- Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
- Prior customer service experience
- Ability problem solve and handle a variety customer service situations
- Ability to negotiate, train, coach and lead a team
- Strong computer proficiency (MS Office)
- Excellent verbal & written communication skills
- 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
Responsibilities
- The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations
- The ideal candidate will drive customer satisfaction, account growth, and profitability for their location
- Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
- Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
- Collaborate closely with location management team to provide the best customer service and product programs
- Negotiate customer contract renewals
Benefits
- 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
- 10,001+ employees
- Retail, Professional Services, Manufacturing, Hospitality, Healthcare Services, Healthcare, Wholesale Trade, Logistics and Supply Chain, Business Services, Consumer Discretionary
- Public Company
- Founded: 1936
- Wilmington, MA
- Company Specialties:
Uniforms, Uniform Rent, Lease, Buy Programs, Facility Services, Healthcare Apparel & Facility Services, Corporate Casual Attire, Standard Workwear, Protective Clothing, Industry Specific Programs, and Workwear
Company information
UniFirst Corporation (NYSE: UNF), headquartered in Wilmington, Mass., is a North American leader in the supply and servicing of managed uniform and workwear programs, as well as in the delivery of ancillary facility services. Together with its subsidiaries, the company also provides first aid and safety products, and manages specialized workwear programs for the cleanroom and nuclear industries. UniFirst manufactures its own branded work clothing, protective garments, and floorcare products; maintains 250 locations coast-to-coast; serves more than 300,000 business customers; and employs 14,000 employee Team Partners. The company outfits nearly 2 million workers each business day through its managed rental, lease, and purchase programs. UniFirst's Corporate Mission is to be recognized as the leading provider of quality uniform products and services. Our continuous customer focus enables us to grow, to provide an equitable return on investment, and to create development opportunities for our Team Partners.
