Spirax Sarco
Customer Service Manager - Process Industries
Wilmington, MA | $74K - $143K
Qualifications
- recognized leader and an excellent judge of talent, the Customer Service
- Minimum of 5 years proven capability in Customer Service Management, preferably in a multinational organization
- A customer orientated mindset with the ability to build relationships with customers, third party sales representatives and internal stakeholders
- A positive can-do attitude to drive customer satisfaction
- Creative problem-solving ability and conflict resolution skills
- Team oriented and well organized
- Flexible and adaptable to a fast-paced environment
- Exceptional oral and written communication skills required to communicate with internal and external resources at all levels
- Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint, and Microsoft Teams
- Closing date: 01/10/2023
Responsibilities
- solutions across the biotech and industrial markets
- that is willing to influence direct reports as well as the balance of the
- organization in customer focus and support
- in Order Management and able to be an active participant and team player when
- attending and discussing customer orders, issues, and concerns with other
- directly responsible for the success of the Customer Service Team and in
- Manages a diverse team of Customer Service Reps and Supervisor(s), accountable for the day to day activities of Order Management at Watson-Marlow
- Coordinate and manage all daily/weekly/monthly activities of the Customer Service staff including work schedules, personal time off, and other work assignments
- Setting a clear team mission and demonstrate strategic thinking to create a forward plan for success for the Customer Service team and organization
- Drive accurate processing of orders in the ERP and ensure orders entered are in line with Delegation of Authority
- Analyze customer situations and support Sales teams and efforts focused on the customer
- Ensure that projects, department milestones and goals are met whilst adhering to approved budgets
- Manage sales data to ensure ERP and CRM are accurate
- Develop and report metrics and Key Performance Indicators
- Identify training and quality improvement opportunities within the team
- Participate in ISO and Internal Audits and ensure accurate processes along with overseeing updates to ISO related documents and work instructions
- Occasional travel to manage remote team members in other locations as required
- To be successful in this role, you
Benefits
- Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more
- 5,001-10,000 employees
- Industrial Automation, Manufacturing, Food & Beverage, Pharmaceuticals, Industrial Equipment & Components, Industrial Machinery & Equipment, Utilities, Industrial Machinery, Chemicals, Industrial Products
- Public Company
- Cheltenham, Gloucestershire
- Company Specialties:
Expertise, Solutions, Sustainability, Products and service for steam and related fluids, Clean Steam, Heat Exchange Solutions, Oil and Petrochemical, Food and Beverage, and Pharmaceutical
Company information
Expertise | Solutions | Sustainability Spirax Sarco is the world's leading provider of steam system solutions. Our global network of over 1,300 dedicated industry engineers in over 40 countries, combine with more than 100 years steam engineering experience, to give you access to the expertise and resources you need to improve the performance of your plant, comply with legislation, meet environmental goals and stay ahead of even the most intense competition. Key facts: - Our wide range of products, services and engineering know-how enable us to provide the right solutions, not just products. - We have over 100 years of experience in steam engineering, giving our customers an unparalleled level of expertise. - Spirax Sarco employs over 5,000 people around the world, including more than 1,300 direct sales, service and technical engineers. - We have 12 strategically located manufacturing sites committed to superior customer service and quick local deliveries on all continents. - We have trained 1,000,000 students through our 38 learning centres and correspondence courses. - We have more than 100,000 customers that buy regularly. For more information visit www.spiraxsarco.com
