Amplitude

Director, Customer Success

New York, NY | $187K - $280K

6+ years of Customer Success, Services or Consulting experience, preferably within Enterprise SaaS
5+ years of direct management experience and a track record of achieving results and building high-performing teams
A deep understanding of the customer journey and what success means in Enterprise SaaS
A customer-focused mindset and passion for our customers’ success with the ability to balance the needs of the customer with those of the business
A proven track record of operational excellence (KPIs, process improvement, etc.)
Recruited, groomed and led teams in a high-growth company, including the ability to excel in a high-growth company that requires rapid iteration and constant evolution
A background in Analytics or data-centric technologies (CDP, data integration etc.)

The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.)
to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer
Lead and directly manage Customer Success Managers (CSMs), including recruiting/hiring, development, and performance management
Be a key member of the Customer Success leadership team & the voice for Customer Success Management at Amplitude
Own success metrics in the America East region, specifically NRR and associated leading indicators of success
Partner with regional sales counterpart to drive retention and expansion within your market
Build relationships with key customer stakeholders to strengthen the Amplitude partnership
Master Amplitude’s value proposition and use cases to become a trusted advisor to our customers
Work with cross-functional leaders (Product, Professional Services, Marketing, Operations etc) to drive success for our customers
Identify customer trends, successes, and challenges to leadership and present a point of view on how to standardize and innovate how we deliver success and services

We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and wellbeing of our Ampliteers
Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, and Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), learning and development (annual), commuter transit/parking (monthly), home office equipment (annual), and much more
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
New York City salary range: $208,000 - $312,000 total target cash (inclusive of bonus or commission)
California salary range: $187,000 - $280,000 total target cash (inclusive of bonus or commission)
Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans
Finally, a company sponsored 401(k) retirement plan

: 501-1,000 employees
: Software, Marketing, Mobile, Product Management, Media & Entertainment, Retail & eCommerce, Software & Technology, Data Management, Banking & Financial Services, Analytics
: Public Company
: Founded: 2012
: Crunchbase Link
: Last round: Secondary market
: Last round: US$ 4.6M
: San Francisco, California
: Company Specialties:
Mobile Analytics, Big Data, Data Analysis, App Data Analysis, Product Analytics, Product Development, and Product Management