Randstad Sourceright
Vice President of Customer Success, Coaching Solutions
Alpharetta, GA | $122K - $183K
Qualifications
- Experience needed for the VP of Customer Success:
- A seasoned leader with deep expertise in customer success, preferably within the coaching or education/learning domain
- Experience designing and executing end-to-end customer experiences that exceed set KPIs and ensure customer delight
- A strategic thinker with a data-driven approach and a proven track record of driving measurable results
- A builder and innovator, passionate about creating exceptional experiences and fostering a thriving team environment
- An empathetic communicator with a knack for building trust and relationships across all levels
- A champion of continuous improvement, dedicated to optimizing processes and driving innovation to stay ahead of the curve
- Proven experience demonstrating flexibility, strategic thinking and a hands-on approach
- Effective presentation, communication and relationship-building skills
- Strong organizational and interpersonal skills
- Prior experience working with diverse and global teams, exhibiting multicultural competency
Responsibilities
- You'll pioneer a data-driven, innovative approach to design our end to end client experience from seamless onboarding to passionate advocacy
- Lead and mentor a dynamic team of customer success managers, building a culture of excellence, accountability, and a relentless focus on exceeding client expectations
- Create a strategy for customer retention ensuring long term customer relationships
- Work closely with sales and marketing teams to craft strategic cross-sell and up-sell strategies
- Establish key performance indicators (KPIs) to track team performance and client health, driving continuous improvement
- Build strong relationships with key clients, deeply understanding their needs and ensuring their success
- Champion the customer voice to influence product development and ensure our solutions evolve alongside their ambitions
- Drive continuous improvement of customer success processes, tools, and solutions through data-driven insights and client feedback
- Build and scale a dynamic team of success managers dedicated to delivering exceptional client service
- Mentor and empower your team to become trusted advisors, exceeding client expectations at every touchpoint
Benefits
- We offer internal career opportunities, international mobility and a fully flexible working environment
- Our salaries are competitive, our share save scheme unrivaled and our benefits are generous
- Largest global talent leader
- Competitive salary + commission
- Diverse, welcoming and collaborative team
- Remote opportunity and work/life balance
- Excellent benefits package - medical, dental, vision
- Generous PTO policy earned from day one
- Education and professional development
- Rapid career growth
- Retirement savings and security
- Employee stock purchase plan
- Paid parental leave
- Short and long-term disability
- Employee assistance program and health advocacy
- Referral reward program
- Exclusive discounts and programs with dozens of nationwide vendors and retailers
- The base salary range for this position is between $122,315 - $183,473
- Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc
- In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility)
- Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent
- 5,001-10,000 employees
- Information Technology and Services, Management Consulting, Human Resources, Staffing and Recruiting, Outsourcing/Offshoring
- Public Company
- Amsterdam
- Company Specialties:
RPO, MSP, ICC, Recruiting and Talent Acquisition, Payroll & Independent Contractor (IC) Solutions, Career Transition Services, Employer Branding, DEI, SOW Management, Total Talent Acquisition, Talent Attraction, Talent Acquisition, and Recruitment Strategy
Company information
Randstad Sourceright - part of Randstad Enterprise, is a global talent solutions leader, driving the talent acquisition and human capital management strategies for the world's most successful employers. We empower companies by leveraging a Human Forward strategy that balances innovative technologies with expert insights, supporting organizations and people in realizing their true potential. As an operating company of Randstad N.V. — the world's leading global provider of HR services with revenue of € 24.6 billion — Randstad Sourceright's subject matter experts and thought leaders around the world continuously build and evolve our solutions across recruitment process outsourcing (RPO), managed services programs (MSP) and total talent solutions.
