HID
Customer Success Director, IoT Services, Healthcare
Atlanta, GA | $102K - $110K
Qualifications
- Proven track record of success in sales leadership, the ability to manage and close on complex sales cycles
- Strategic mindset with a successful track record of developing account strategies and exceeding revenue goals
- Display the ability to persevere, be proactive, and resilient in the face of setbacks and challenging sales goals
- Experience managing and closing complex B2B sales cycles with C-level decision makers
- Candidates with equivalent education plus relevant job experience may also be considered
- High School diploma, GED, or equivalent education required
- 0 to 10% overnight travel in North America required
- Ability to travel to Canada upon hire
- Training and knowledge transfer will take place in Vancouver, Canada
- Therefore, employee must possess or be able to acquire a valid passport upon hire
- Exceptional communication skills, both written and verbal
- Willingness to 'roll up sleeves' and dive deep into tactical work when necessary
- Good interpersonal skills, willingness to learn and continue to grow professionally
- You proactively seek to implement diversity into your work, including valuing different backgrounds, experiences and thinking
- Innovation: You embrace challenges and want to drive change
- We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly
Responsibilities
- This position will be a part of the Healthcare IoT solutions and services team, reporting to the Vice President, Sales Healthcare, RTLS
- You will manage a team of account managers supporting enterprise clients and developing new business within the Healthcare segment with Real-time locating services and solutions (RTLS)
- This position will have a high impact by coaching a team in effective sales strategies, performance goals, and monitoring key performance indicators
- Developing and building strong relationships cross functionally collaborating with departments to optimize sale handoffs, customer marketing programs, sales training, implementation, and effective support to drive a seamless customer experience
- Managing accurate forecasting of renewals and upsell revenue in Salesforce
- Working cross-functionally with our implementation and technical support teams to move through sales cycles accurately and intentionally
- Driving a culture of achievement to exceed revenue, renewal, and productivity targets
- Coaching and developing your team in effective sales strategies, customer account planning, pipeline development, and opportunity management
- Setting goals, action plans, playbooks, and key metrics for your account managers in different customer tiers with different levels of expansion potential
- Analyzing pre-indicators including activity volumes, meetings booked, account plans and individual pipelines to monitor rep effectiveness and future revenue forecasting
- Actively participating in the sales cycle to bring leadership and strategic support to engage internal resources to optimize renewal rates and close rates on opportunities
Benefits
- Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise
- The wage range for this role considers a broad scope of factors that are considered when making compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, and other business and organizational needs
- The base salary in the United States is $102,000.00 to $110,000.00
- The OTE is up to $138,000.00
- (USD) Canadian base salary is $110,000.00 - 130,000.00
- 1,001-5,000 employees
- Security Solutions, Information Technology and Services, Internet of Things (IoT), Physical Security, Computer and Network Security, Security, Identity and Access Management, Identity Management, Access Control, IoT
- Privately Held
- Austin, TX
- Company Specialties:
HID cards, readers and access controllers, LaserCard and HID eGOV products, ActivIdentity and HID logical access products, HID embedded reader boards and modules, FARGO printers and Asure ID software, Cards and inlays, RFID transponders, and Value added services
Company information
HID powers the trusted identities of the world's people, places and things. Every day millions of people in more than 100 countries use our products and services to securely access physical and digital places. Over 2 billion things that need to be identified, verified and tracked are connected through HID Global’s technology. We make it possible for people to transact safely, work productively and travel freely. We work with governments, universities, hospitals, financial institutions and some of the most innovative companies on the planet—helping them to create trusting and trusted physical and digital environments so that they and the people who use them can fulfill their potential. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.
