Enterprise Systems
Customer Service Representative
Atlanta, GA | $68K - $140K
Qualifications
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Location: Any US resident except CA, CT, MA, MD, NY, OR, WA, or WI
Responsibilities
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
- Problem-solving also comes naturally to customer care specialists
- They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
- Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Benefits
- Paid Training
- Paid Time Off
- Flexible Schedule
- Free Telehealh Plan
- Wellness Resources
- Advancement Opportunities
- 11-50 employees
- Software, Information Technology, Finance, Professional Services, Manufacturing, Consulting, Cloud Computing
- Privately Held
- Houston, Texas
- Company Specialties:
Networking, Wireless, Videoconferencing, Avaya, Mitel, Shoretel, Aruba, Nortel, Contact Center, Extreme Networks, Arista Networks, Cloud, Voice, Fortinet, Alert Logic, Core Infrastructure, Network Security, Hewlett Packard Enterprise, and Security Cameras and Access Control
Company information
Enterprise Systems is a systems integrator with offices in Houston, TX, New Orleans LA and Charlotte, NC. Enterprise Systems is an expert Systems Integrator with expertise in premise and cloud-based voice, networking, wireless and network security technologies. Founded in 2002 by Rodney Hyde who saw a need in the market to establish solid relationships with clients to ensure mutual success. Whether a startup or established business; Enterprise Systems provides you with experienced, full service support. We offer a helping hand to firms who are looking for experience and competency from an IT Company. Enterprise Systems provides service and support in an IT space that is becoming more crowded every day with competition. What sets apart Enterprise Systems from competitors nationwide is personalized service. We are large enough to maintain top tier authorizations from leading manufacturers and provide service and support to global end customers, but small enough that you are not a number in a call center somewhere. Our sales and technical team members are certified by leading manufacturers and excel at helping you solve IT challenges in your business or government environment. It is our goal to develop strong, mutually beneficial relationships with all of our clients, no matter how large or small. Premise and Cloud Voice by Avaya, Mitel, 8X8 Premise and Cloud Networking by Extreme, HPE/Aruba, Arista Premise and Cloud Network Security by Fortinet, Alert Logic, Thycotic SDWAN by Fortinet, Fatpipe Network Management by Extreme, HPE/Aruba Enterprise Systems has the references, experience and certifications to provide consulting, service and support to: Healthcare Insurance Oil and Gas Manufacturing Hospitality Transportation Government Retail
