ZBS POS
Customer Service Representative
Atlanta, GA | $68K - $140K
Qualifications
- Manage multiple tasks and work in a team environment
- Strong communication with management including CRM updates on the progress
- Mandarin speaking required
Responsibilities
- They coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins
- Answer incoming phone calls from our customers
- Possess interpersonal, communication and customer service skills with a professional attitude
- Understand clients’ needs and ability to adapt/respond to different types of clients
- Demonstrate the ability to handle and resolve complaints;
- Update CRM with inquiries and resolutions
- Have a good knowledge of ZBS products and services thoroughly
- Ensure customer satisfaction and provide professional customer support
- Ability to multitask, prioritize and manage time effectively in a team environment
Benefits
- Vision & Dental insurance
- Health insurance
- Paid time off
- 401K
- 51-200 employees
- Retail, Hospitality, E-commerce, Food Service, Small Business
- Privately Held
- Atlanta, Georgia
- Company Specialties:
Fintech, POS Technology, Credit Card Processing, Merchant Services, Value Added Services, and Restaurant Technology
Company information
ZBS POS (Zhao Business Solution) is a leader in providing innovative Point of Sale & Business Technology to restaurant & retail industries within the United States. From our cloud-based POS systems and contactless payment solutions to our client focused merchant and design services, ZBS POS can meet all of your big or small business needs. Founded in 2010 by CEO, Kevin Zhao, our mission from the beginning was always to help entrepreneurs grow their business(es) for we want our clients to succeed and grow with us. As one of the few POS system companies to provide multilingual, 24/7 customer support, we take pride in being there for our clients, day or night, rain or shine. ZBS POS's network includes 10,000 incredible clients across the United States.
