Clari
Senior Customer Success Manager - Remote
Boston, MA | $123K - $185K
Qualifications
- 5+ years experience in B2B SaaS Customer Success roles
- Verifiable track record of customer retention and growth by driving adoption, engagement, and experience
- Aptitude for learning software and staying current on industry best practices
- Ability to explain complex data relationships and technical issues in non-technical terms
- Comfortable learning in a dynamic, fast-paced environment
- Consistent diplomacy and poise while working through customer issues and escalations
- Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value
Responsibilities
- Customer Success Manager (“CSM”) to join our enterprise team
- As a CSM, you will act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey
- Come be a vital part of Clari’s “one with customers” continued success!
- Advise customers on best practices for transforming their revenue operations leveraging the Clari platform while staying up to date on industry trends
- Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle
- Build strong customer relationships by maintaining high levels of adoption and engagement
- Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
- Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
- Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)
- Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)
- Help resolve customer issues, requiring technical knowledge of the Clari platform
- Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
- Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
- Drive customer advocacy in the form of references, referrals, and case studies
- Contribute towards a strong, collaborative team environment
- Manage multiple priorities while maintaining strict attention to details
Benefits
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well being and professional development funds
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
- It is Clari’s intent to pay all Clarians competitive wages and salaries that are motivational, fair, and equitable
- Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to specific work location, skill set, depth of experience, education and certifications
- The total target cash range for this position is $123,000 to $185,000
- Total target cash includes base salary and a target incentive
- The total direct compensation package for this position may include stock options, benefits, stipends, perks and/or other applicable incentives
- 501-1,000 employees
- Business Intelligence, Software, Information Technology, Enterprise Software, Marketing, Technology, Artificial Intelligence, Machine Learning, Data Analytics, Cloud Computing
- Privately Held
- Founded: 2012
- Last round: Series F
- Last round: US$ 225.0M
- Sunnyvale, CA
- Company Specialties:
Sales, Analytics, CRM, Data Science, Enterprise Software, Mobile, Sales Forecsating, Predictive Analytics, Sales Productivity, AI, Revenue Operations, Sales Operations, Marketing Operations, Pipeline Management, and CRO
Company information
Clari’s Revenue Platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business, to drive process rigor, spot risk and opportunity in the pipeline, increase forecast accuracy, and drive overall efficiency. Thousands of sales, marketing, and customer success teams at leading companies, including Okta, Adobe, Workday, Zoom, and Finastra, use Clari’s execution insights to make their revenue process more connected, efficient, and predictable. Visit us at clari.com and follow us @clari on LinkedIn.
