Box
Enterprise Customer Success Manager
Chicago, IL | $103K - $129K
Qualifications
- Bachelors degree required
- 4+ years prior Customer Success or Account Management experience
- 3+ years in SaaS environment
- Strong communication skills and technical aptitude
- Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation
Responsibilities
- You will be responsible for effectively onboarding these accounts onto our services, spur usage in the early stages and ongoing, and build high customer satisfaction
- You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at Box
- Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Ensure that a plan is in place with each customer for deployment, change management and adoption programs
- Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
- Track accounts to identify churn risk and work actively to eliminate that risk
- Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture
- Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs
- Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers
- Travel to clients as needed
Benefits
- Actual base salary (or OTE if commissionable role) is dependent upon factors such as knowledge, skill level, experience, and work location
- United States Pay Range
- $103,000—$129,000 USD
- 1,001-5,000 employees
- Information Technology, Enterprise Software, Cloud Computing, Data Management, Security & Compliance, Enterprise Software & Network Solutions, Content Management & Collaboration, Cloud Storage & File Sharing, Data Management & Governance, Collaboration Tools
- Public Company
- Last round: Post IPO equity
- Last round: US$ 500.0M
- Redwood City, CA
- Company Specialties:
Cloud Content Management, File Sharing, Collaboration, FTP Replacement, Mobile Enterprise Security, Enterprise Content Management, Content Management, Enterprise Software, EFSS, Business software, Content Cloud , E-Signature, and E-Sign
Company information
Box (NYSE:BOX) is the Cloud Content Management company that empowers enterprises to revolutionize how they work by securely connecting their people, information and applications. Founded in 2005, Box powers more than 87,000 businesses globally, including AstraZeneca, General Electric, P&G, and The GAP. Box is headquartered in Redwood City, CA, with offices across the United States, Europe and Asia. To learn more about Box, visit http://www.box.com/.
