Fairmarkit
Customer Success Director (US)
Austin, TX | $125K - $173K
Qualifications
- 5+ years of Customer Success experience in the enterprise SaaS software space
- A proven track record of successfully carrying a quota in prior roles
- Experience with the development, execution, and ongoing analytical review of Customer Success plan performance
- Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end users
- Excellent verbal and written communication and in-person and virtual presentation skills
- Strong data analysis and reporting- experience with analytic platforms / data manipulation / spreadsheets
- Ability to work independently and to collaborate effectively across functions
- Experience in forecasting, negotiating, and closing subscription contract renewals and add on sales
- Bachelors' degree in a related field
Responsibilities
- You will leverage your strong customer management, business and sales acumen, and program management skills to ensure you achieve the required customer renewal and growth targets for your book of business
- Acting as a trusted advisor and coach, you will be responsible to define, measure, and confirm the realization of our customer's business objectives and strategic outcomes through the use of our solutions
- The ideal candidate will have experience in enterprise procurement, a consultative approach to working with end users, management, and C level executives, and a passion for disruptive innovation
- Develop and maintain strong relationships at all levels within the customer organization
- Develop, deliver, and execute customer success plans which define key outcomes and measures for success
- Develop proficiency with all Fairmarkit solutions
- Execute against the defined Customer Journey playbook to support retaining and growing your portfolio
- Be the customer's key point of contact throughout the entire customer life cycle
- Drive customer adoption through training and change management best practices
- Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases
- Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives
- Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals
Benefits
- The compensation range for this position is between $125-173k per year base salary + commission + equity and benefits, and is dependent on years and depth of experience
- 51-200 employees
- Software, Information Technology, Financial Services, Telecommunications, Healthcare, Business Services, SaaS, Supply Chain Management, Retail and Hospitality, Data Centers and IT Infrastructure
- Privately Held
- Founded: 2017
- Last round: Series C
- Last round: US$ 35.6M
- Boston, Massachusetts
- Company Specialties:
Software, Procurement, eSourcing, Financial Software, Supply Chain, eProcurement, Automated Sourcing, and Intelligent Sourcing
Company information
Fairmarkit is the only tail spend management solution that automates the sourcing process to help procurement teams be more efficient and save money. By equipping procurement and supply-chain teams with automation and data, Fairmarkit promotes competitive bidding while reducing manual work within existing processes. Leveraged across a number of industries by innovative procurement departments, such as Snowflake, BT, Cabot Corporation, and Refinitiv, Fairmarkit aims to revolutionize the way organizations make purchases.
