eGain Corporation
Customer Success Manager at eGain Corporation in Remote
Chicago, IL | $80K - $100K
Qualifications
- This hands-on position requires experience in successfully establishing a trusted advisor role working both strategically and tactically with customer operational and executive teams
- You must be proactive, with excellent interpersonal and communication skills (written and spoken), negotiation skills, attention to detail, and strong business acumen
- Duties/Responsibilities Ensure retention and facilitate growth with a focus on CSAT, adoption, and advocacy Provide accurate and proactive visibility into accounts Visit customer to provide creative solutions to their needs and deepen customer engagement Work closely with a diverse, cross-functional teams throughout the customer lifecycle Education and Experience Bachelor's degree with 5
- years of relevant, customer facing, professional experience working with technology and consulting Strong empathy for customers and passion for revenue and growth Ability to travel (30%) Our Hiring Process is Easy with eGain Step 1:
Responsibilities
- Job Summary As an eGain Sr Customer Success Manager (CSM), you will be responsible for retaining and expanding existing customer accounts, all the while promoting adoption, customer advocacy, and high customer satisfaction
Benefits
- $80K -- $100K
- Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications
- 501-1,000 employees
- Software, Information Technology, Enterprise Software, Technology, Computer Software, Customer Service, SaaS
- Public Company
- Founded: 1997
- Last round: Post IPO equity
- Last round: US$ 88.5M
- Sunnyvale, CA
- Company Specialties:
customer service software, knowledge management software, contact center software, web self-service software, customer engagement, customer experience, web self-service, analytics, customer support software, digital engagement, and artificial intelligence
Company information
eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at http://twitter.com/egain and Facebook at http://facebook.com/egain
