Raydiant
Key Account Manager
SF, CA | $107K - $165K
Qualifications
- You Have 1-3 years experience in an account management role
- Experience achieving revenue and retention metric goals
- Expertise in contract and pricing negotiations with external senior partners
- Experience conducting requirements gathering with multinational customers, recommending solutions, informing business cases for feature development with products teams, and balancing expectations for both parties
- Experience supporting go-to-market efforts for new products or customer segments without a playbook
- Expertise in client-facing discovery and consultation, resulting in selling through multi-channel and product solutions that meet business need
Responsibilities
- As a member of the Account Management team, you will help define and iterate our approach to maximizing Raydiant’s revenue potential within it’s largest customer base
- The Key Account Manager builds strong relationships at senior levels of multiple touch-points in the organization, understands how to gain consensus and organizational momentum, drives to the initial sale and continues to nurture client relationships post-sale to grow the business
- You will be well-versed in working with senior decision makers, including C-level executives, IT, finance and operations
- You will have experience managing complex projects with multiple stakeholders on behalf of global customers, inclusive of global deal negotiation, contracting and technical solutioning
- You will work in collaboration with product, engineering, finance, customer success, marketing, legal and sales to ensure successful growth of our most strategic accounts
- Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within global enterprise grade organizations
- Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
- Develop a playbook to expand Raydiant’s platform across all franchisee locations
- Discover challenges and aspiration with customers, using Raydiant's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
- Partner with sales peers to establish and grow newly on-boarded, high-value customers, identifying patterns of success in repeatable strategic and technical solutions used to improve market development
- Be the "voice of the seller" curating analysis of product performance from your managed book and providing relevant feedback for Raydiant’s product roadmap
- Seek for opportunities to remove roadblocks and establish new processes, such as cross functional workflows, for both your sellers and your Account Management team within Raydiant
Benefits
- Full medical and dental plans
- 401(k) plan
- Flexible PTO and paid holidays
- 51-200 employees
- Retail, Manufacturing, Hospitality, Food & Beverage, Education, Healthcare, Medical Devices & Equipment, Corporate
- Privately Held
- Last round: Series unknown
- Last round: US$ 20.2M
- San Francisco, California
- Company Specialties:
digital signage, digital platform, screen software, platform, experience platform, brick and mortar marketing, in-store marketing, in-location marketing, kiosk, virtual agent software, restaurant marketing, retail marketing, marketing for banks, marketing for property management, in-location experience platform, in-store experience platform, restaurants survive, restaurants thrive, retail survice, retail thrive, artificial intelligence, machine learning, artificial intelligence, AI, machine learning, and ML
Company information
Raydiant is the in-location experience management platform of choice for the world’s largest brands in retail, e-commerce, restaurants, and more. The platform empowers organizations to create personalized and meaningful end-to-end content experiences that help foster higher engagement from consumers and employee staff, which in-turn increases revenue for clients. Raydiant’s plug-and-play, cloud-based solution empowers customers to create, manage, and scale on-screen experiences across 1 or 100,000 locations, saving them time, resources, and logistical headache. The company works with more than 3,500 brands including First Bank, Dickey's BBQ, Harvard University, The Salvation Army, Red Bull, Chick-Fil-A, Thomson Reuters, as well as the U.S. gourmet burger chain Wahlburgers, owned by Raydiant investor Mark Wahlberg and family. Raydiant acquired Hoopla in 2021 to enable people-first workplaces to broadcast performance updates, recognize wins and share successes to unify communications across their hybrid or remote workplaces. The additional acquisition of Sightcorp in 2021 enables customers to receive anonymous in-store screen engagement analytics on dwell times, viewers, and impressions to help brands increase sales and deliver optimized content while maintaining consumer privacy. Founded in April 2017, Raydiant is headquartered in San Francisco, California and backed by 8VC, Atomic Ventures, Lerer Hippeau, Mark Wahlberg Investments, Gaingels, Illuminate Ventures, Bloomberg Beta, Transmedia Capital, and Ron Conway. To learn more, visit www.raydiant.com.
