The Northwest Group, LLC
Customer Service Representative
Garden City, NY | $76K - $141K
Qualifications
- Experienced using a B2b platform
- Willingness to be coached
- Must possess excellent communication skills
- Hi-energy, team player, that enjoys talking to customers and outside sales representatives on the phone
- Well-organized and is strong in follow through
- Establishes and maintains effective relationships with customers and key account sales representatives and gains their trust and respect
- Comfortable working in fast paced environment with limited direction
- Comfortable with standard Office software suites, especially Microsoft Excel and Teams
- Ability to multi-task, meet deadlines with strong attention to detail
- Can adapt when necessary to accommodate changes in industry and company direction
- 2 years
Responsibilities
- Communicate to Key Account & sales reps any status changes on orders
- Maintenance of open order report for the key accounts they are responsible for
- Acts as a liason between Key Account Rep, Account, production and logistics to ensure all of the appropriate direction is provided for production and logistics to execute orders
- Work with the key account reps and sales management to develop a strategy to help grow business at assigned accounts
- Help Key Account rep prepare for and execute meetings with Key Account
- Co-owns sales achievement goals with assigned accounts
- Develop and maintain relationships with counter parts at assigned accounts such as buyers, assistant buyers, anaylsts, etc
- Maintain awareness of market conditions and competitors' products and pricing and keep up to date on knowledge of the company
Benefits
- Pay: $19.00 - $20.00 per hour
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
- 51-200 employees
- Retail, Manufacturing, Textiles, Apparel & Fashion, Wholesale
- Privately Held
- Garden City, NY
- Company Specialties:
Home Textile, Blankets/Throws, and Bedding
Company information
The Northwest Group is the leader in Branded Home Textiles. As the number one throw manufacturer in the United States, Northwest continuously produces New, Innovative and Exciting products for the majority of the worlds’ most recognized and loved Brands in Sports, Entertainment and Lifestyle. In addition, we carry a full line of Northwest Original designs. The Northwest Group operates as an Environmentally friendly and Socially conscious company. We utilize solar and water based energy sources, and along with other measures, we have banned the use of plastics in food service in our facilities. For over Thirty years, The Northwest's reputation for quality and its commitment to our Customers and Partners has been without equal. We invite you to browse our site and see our entire product line. The Northwest team consists of over 175 employees in 5 countries, who are experts in their respective fields of Sales, Licensing, Fulfillment, Retail Trading, Creative and Product Development. We at The Northwest value our relationships and take great pride in the products we create. Every year, our blankets are welcomed as new and continued traditions by millions of families all over the world. Thank you for making us a part of your lives and we welcome you as an important part of our Northwest Family!
