Parade
Director, Customer Success Management
SF, CA | $150K - $250K
Qualifications
- Know your team - their motivations, goals, what’s working, what’s not, and where you can be most helpful
- 4+ years managing customer facing teams owning commercial outcomes in account management, customer success, and/or sales
- Proven track record of achieving commercial targets
- Proactive forecast management with consistency in delivering updates to key business stakeholders
- Experience managing a range of customers from SMB to Enterprise
- Consultative approach to defining strategic opportunities with customers to map, measure, and achieve business outcomes that lead to commercial growth
- Excellent communication skills and ability to build relationships across functions inside and outside of the organization
Responsibilities
- The Director, Customer Success Management will build and lead the functions responsible for delivering exceptional customer value that drives mutual growth
- You will define a best-in-class value journey for Parade’s customers, ensuring that we chart the path to wild success that maximizes our net retention
- Own net retention targets and outcomes for Parade’s existing customer business
- Build a high performance team through hiring, training, coaching, and mentoring a team of Account Managers and Customer Success Managers
- Achieve best-in-class operating metrics for your teams, including adoption, retention, engagement, and expansion targets
- Partner proactively with product, engineering, operations, finance, and sales to deliver exceptional customer value and achieve net retention goals through strong retention and expansion
- Own business process optimization for your function, unblocking needs for your team and prioritizing scale initiatives
- Deliver weekly forecasting to the leadership team on retention, renewals, and expansion
- Build relationships with Parade’s customers, serving as an escalation point for your team and as a sounding board for customer needs
- Deliver a consultative, solutions-focused approach to the customer journey, commercials, and renewals through maintaining a high standard of customer service and experience
- Own the hiring and operating plan for your team
- Lead weekly forecasting for net retention, renewals, and expansion
- Get to know Parade’s customers and becoming an escalation point for your team
- Own the plan to achieve net retention targets
- Establish working partnerships with other functional leadership
- Identify top initiatives and projects to drive more customer value, scale, and outcomes
Benefits
- Competitive salary and compensation package with full Medical, Dental, and Vision benefits
- 401k plan to help you save for the future
- UNLIMITED Paid Time Off - and we want you to use it!
- 100% Remote
- Company Offsites to get to know your teammates
- The expected on-target compensation for this role is between $150,000-$250,000 for work performed in the United States
- 11-50 employees
- Advertising, Retail, Marketing, Marketing & Advertising, Media & Entertainment, Entertainment, Media, Fashion, Apparel, Events
- Privately Held
- Last round: Oct 30, 2021
- Last round: US$ 20.0M
- Brooklyn, NY
Company information
Parade makes Creative Basics—expressive underwear in soft, sustainable fabrics for people sizes XS-3X.
