The Call Center Network, LLC
Customer Service Manager - Call Center - Professional Development...
SF, CA | $76K - $159K
Qualifications
- Minimum 5+ years of Call Center Management experience
- Exceptional interpersonal and communication skills
- Strong supervisory experience, including staff development
- Advanced knowledge of Microsoft Office
- Demonstrated ability to drive sales and manage KPIs
- Sales leadership
- Microsoft Office proficiency
- Sales and KPI management
Responsibilities
- Coaching and managing a team of CSR's
- Improving call center performance metrics
- Implementing processes to enhance customer experience
- Driving revenue through appointment setting and new membership plans
- 2-10 employees
- Information Technology, Telecommunications, Customer Service, Outsourcing/Offshoring, Telemarketing
- Beachwood, OH
Company information
