Orion Talent
Customer Service Key Account Manager
Englewood, CO | $90K - $105K
Qualifications
- Intermediate to advanced working knowledge of MS Excel/Word/PowerPoint with demonstrated record of spreadsheet creation and maintenance
- Excellent written/oral communication skills and attention to detail
- Strong ability to function in a fast-paced work environment
- Excellent analytical skills and solid aptitude with numbers
- Ability to communicate technical details
- BS in Engineering degree or 5 years of relevant working experience
- Previous project experience in the automation/medical device manufacturing field
- Microsoft Suite Experience
- Ability to work hands on, as a team player as well as independently as needed
- May be required to work outside normal hours and holidays
- Successfully perform “Main Responsibilities/Critical Tasks” items as described above within 6 months of hire date
Responsibilities
- This position supports the overall Sales and Customer Service functions of the business, and is responsible for the management of customer support, sales, and customer communication
- Responsible for assigned customers in all tasks of support including leading regularly scheduled meetings, identifying pain points, fulfilling RFQs, customer satisfaction, etc
- Ability to promote company products, systems, and support offerings
- Obtain and maintain confidentiality agreements with customers and vendors as needed
- Work with the Customer Service Manager and Application Engineers on all aspects of the process
- Read and understand customer supplied documents including drawings and URS
- Ability to remain highly organized and confidential while addressing diverse responsibilities
- Ability to make sound decisions independently and within a team setting
- Maintain a positive work atmosphere by acting and communicating in a respectful manner to foster a team environment with customers, clients, co-workers, and management
- Responsible for CUS project invoicing as required
- Able to organize and lead large meetings with customers, suppliers, and company Team members including leading internal/external project design reviews
- Establish a partnership relationship with the customer at all times
- Capable to work with excel cost sheets and understand the formulas and the data behind the summaries
- Collaborate with CUS PM’s and CUS Supervisors for project execution activities
- Work with Applications Team to find solutions to that meet customer requirements
- Perform other duties as assigned by Customer Service Manager
Benefits
- Compensation: $90,000 - $105,000
- Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching)
- Travel : 30/40%
- 201-500 employees
- Information Technology, Financial Services, Manufacturing, Health Care, Hospitality, Information Technology and Services, Human Resources, Defense & Space, Staffing and Recruiting, Military
- Privately Held
- Founded: 1991
- Last round: Debt financing
- Cary, North Carolina
- Company Specialties:
military recruiting, hire military, hire veterans, NCO recruiting, technician recruiting, JMO recruiting, skilled talent recruiting, talent acquisition, recruitment process outsourcing (RPO), engineer recruiting, technical recruiting, talent solutions, outsourced recruiting, Professional Search, Executive Search, diversity recruiting, and direct sourcing
Company information
Orion Talent helps you fill 1 or 100,000 roles with the right people and the right solution, so you can build a winning team — today and into the future. We power all your talent needs through our diversity rich network of highly sought-after candidates, including an engaged community of veterans and military personnel. We connect you with ready-now candidates and design-led recruiting solutions that work for you. We’re enriching lives and elevating the recruiting experience. Talent acquisition is our mission, and our mission isn’t done until we’ve nailed it. Visit us at www.oriontalent.com.
