Alight Solutions
Senior Account Executive
Westminster, CO | $82K - $169K
Qualifications
- Minimum of 5 years of direct Client facing experience or advanced degree equivalent
- Strong communication, relationship development, negotiation, and issue management skills
- Experience monitoring and managing profitability (gross margin); ability to understand financial reports
- Experience managing pricing with customers to include internal and direct costs
- Experience managing customer satisfaction, loss risk, and issues
- Ability to develop sales, renewal and up sell plans for individual customers
- Strong professional communications, demeanor, and presence
- Industry experience in:
- HR services / outsourcing
- Business management
- Disability / absence
- Healthcare
- Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight
Responsibilities
- PURPOSE: The Sr Account Executive is responsible for maintaining and strengthening relationships with existing software and service customers and/or partners’ customers
- In addition, the Sr Account Executive manages account profitability, loss risk, and growth and serves as the single point of contact for Alight Leave Solutions customers for in-coming and out-going communication upon completion of the sale
- Accepts assignment(s) to specific customer accounts
- Develops professional, productive relationships with all account constituents (internal functions including sales, operations, and executives, client personnel, client employees)
- Works closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live customer
- Facilitates on-going communications to ensure solid client relations; addresses client concerns, seeks resolution to issues and acts as the liaison between the client and internal resources
- Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk
- Receives, assembles, interprets and communicates customer and operations reporting data
- Develops recommendations for and communicates operations and for client policies and management action
- Informs client of changes in legislation that affect disability, workers compensation and FMLA management
- Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans up sell opportunities
- Escalates issues to Reed Group leadership as needed at a time early enough that senior intervention can help address issues successfully
- Attends and/or contributes strategies to cross department and client meetings
- Development and maintenance of a client level strategic account plan
- Other duties as required
Benefits
- So that you can be your best at work and home, we consider flexible working arrangements wherever possible
- We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person
- Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options
- Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $82,000.00/year (for full time employees) and the estimated maximum base salary for this role of $169,100.00/year (for full time employees)
- In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans
- Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023
- 10,001+ employees
- Insurance, Information Technology, Retail, Finance, Financial Services, Manufacturing, Technology, Health Care, Consulting, Information Technology and Services
- Public Company
- Last round: Post IPO equity
- Last round: US$ 1.6B
- Lincolnshire, IL
Company information
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com.
